Frequently Asked Questions - Madame Tussauds Hollywood

Frequently Asked Questions


Getting to Madame Tussauds
Visiting Madame Tussauds
Food and Drinks
Taking Photographs
Ticket Payment Inquiries
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Getting to Madame Tussauds

Which is the nearest METRO station?
METRO Redline stop at Hollywood/Highland

Where can I park?
Limited parking spaces are available underneath the attraction. The parking structure entrance can be access through Orange Street (one block west of Highland Avenue). Additional parking spaces are also available at the Hollywood & Highland Center parking structure. Rates are posted at each entrances.

Visiting Madame Tussauds


How long does a visit to Madame Tussauds last?
It takes approximately 1 to 1 ½ hour to complete a visit of Madame Tussauds Hollywood.

Can I take large bags or luggage to Madame Tussauds?
For security reasons, large bags or luggage are not permitted to be left at Madame Tussauds.

Can I take a baby stroller to Madame Tussauds?
Yes

Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit seeing eye dogs, guide dogs and hearing ear dogs.

Food and Drinks


Can I eat or drink at Madame Tussauds?
No outside food and drink are allowed inside the attraction.

Taking Photographs


Can I take a camera to Madame Tussauds?
We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds. If you are a film crew or press and need access to the attraction, please contact our Digney PR in advance at jbrown@digneypr.com for further information.

Ticket Payment Inquiries

What credit cards do you accept as payment?
We accept Visa, MasterCard, American Express and Discover. You will need to present a valid ID with your credit card.

Can I pay by check?
We do accept company and school checks made payable to "Madame Tussauds" for advanced bookings only.

Do you accept Foreign Currency?
We do not accept any form of currency outside of U.S. dollars.

Do you accept travellers checks?
We accept U.S. Dollars traveller's checks only.

Is there an ATM machine at Madame Tussauds?
Yes, ATM Machine is located at the Box Office.

I regularly bring groups to Madame Tussauds. Do you offer any further discounts?
If you frequently bring groups to MadameTussauds, contact our Trade Sales Department at 866-841-3487 or groupsales@madametussaudshw.com and inquire about pricing and additional benefits.

How do I use my Madame Tussauds discount coupon?
Each promotion has it unique instructions and conditions. Please read these details in the fine print to redeem your discount. Generally, the offer must be presented to the admissions host at the time of purchase.

Can I purchase gift cards?
Give that special someone star treatment! Madame Tussauds Gift Cards are coming soon.

Does Madame Tussauds offer charity donations or raffle prizes?
As part of Merlin Entertainments, Madame Tussauds only supports charities through Merlin’s Magic Wand children’s charity. Therefore, we are unable to donate tickets direct to schools and organizations. For more information on Merlin’s Magic Wand - Click HERE

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Has this answered your question? If not, send us your inquiry:

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info@madametussaudshw.com

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