Madame Tussauds - New York

Frequently Asked Questions


Online Ticket Sales
Purchasing Tickets
Getting to Madame Tussauds
Visiting Madame Tussauds
Taking photos
Food and Drink
Trade Groups
Gift Vouchers
4D Cinema
Contact Us

Online Ticket Sales

I did not receive a confirmation email.
If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen.

I lost my booking confirmation number.
If you have lost your booking confirmation number don't worry. Just go to the Priority Access Entrance with the credit card you booked with.

Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.

Will I receive tickets in the mail?
You will not receive tickets in the mail. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.

Purchasing Tickets

What credit cards do you accept as payment?
We accept Visa, MasterCard, and American Express. You will need to present a valid ID with your credit card.

Do you accept the Euro or other foreign currency?
No, but there is a currency exchange called The Change Group two doors down from Madame Tussauds walking west on 42nd Street.

Is there an ATM machine at Madame Tussauds?
No.

How do I use my Madame Tussauds discount coupon?
Each promotion has it unique instructions and conditions. Please read these details in the fine print to redeem your discount. Generally, the offer must be presented to the admissions host at the time of purchase.

Does Madame Tussauds offer charity donations or raffle prizes?
As part of Merlin Entertainments, Madame Tussauds only supports charities through Merlin’s Magic Wand children’s charity. Therefore, we are unable to donate tickets direct to schools and organizations. For more information on Merlin’s Magic Wand please visit us now.

Getting Here

Where are the nearest subway stations?
1, 2, 3, 7, N, Q, R, S (at 42nd Street-Times Square)
A, C, E (at 42nd Street & 8th Avenue)
B, D, F, M (at 42nd Street & 6th Avenue)

Where is the discounted parking garage?
Discounted parking is available at IKON/Global Garage at 143 West 40th St (between Broadway and 7th Avenue) when you validate your parking claim ticket at Madame Tussauds admissions. $16 rate for up to 12hrs valid Monday - Saturday. Madame Tussauds is not responsible for parking discount or association with Global Parking LLC. Oversized vehicles are subject to additional charge.


Visiting Madame Tussauds

Can I take large bags or luggage to Madame Tussauds?
For security reasons, large bags or luggage are not permitted to be left with Madame Tussauds staff. Lockers are available for most items.

How long does a visit to Madame Tussauds last?
It takes approximately an hour and half to complete a visit of Madame Tussauds, including SCREAM, Cinema 4D and Behind the Scenes.

How long can I expect to wait in line to get into Madame Tussauds?
During busy seasons (i.e. holidays and summer), the wait can be up to an hour. No need to worry, you can snap photos with our wax celebrity hosts, or watch our fun video introduction.

Can I take a baby stroller to Madame Tussauds?
Yes.

Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit Service Animals.

Are there wheelchairs available?
Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis.

Taking photos

Can I take a camera to Madame Tussauds?
We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds . If you are a film crew or press and need access to the attraction, please contact our press office for further information.

Food and Drink

Can I eat or drink at Madame Tussauds?
We do not permit outside food and beverage. However, you can purchase food and beverage in the attraction.

Trade Groups

I regularly bring groups to Madame Tussauds. Do you offer any further discounts?
If you frequently bring groups to Madame Tussauds, contact our Trade Sales Department at 866.841.3505 and inquire about our trade account facilities and additional benefits.

Gift Vouchers

Can I purchase gift cards?
Give that special someone star treatment! Madame Tussauds Gift Cards are available in increments of $25 and are valid for one year. You can purchase them online or at the box office.

Cinema 4D Experience

Regarding the Marvel Cinema 4D Experience, what is 4D?
4D is cutting edge technology that combines a 3D film with the latest in 4D special effects including wind, mist, vibrations and digital surround sound.

Contact Us

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