Online Ticket Sales
General Ticket Inquiries
Getting to Madame Tussauds
Visiting Madame Tussuads
Food and Drink
Online Ticket Sales
I did not receive a confirmation email.
If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen.
If you have lost your booking confirmation number don't worry. Just go to the Priority Access Entrance with the credit card you booked with.
Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.
You will not receive tickets in the post. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.
Where are the nearest subway station?
1, 2, 3, 7, N, Q, R, S (at 42nd Street-Times Square)
A, C, E (at 42nd Street & 8th Avenue)
B, D, F, M (at 42nd Street & 6th Avenue)
Where is the discounted parking garage?
Discounted parking is available at IKON/Global Garage at 143 West 40th St (between Broadway and 7th Avenue) when you validate your parking claim ticket at Madame Tussauds admissions. $16 rate for up to 12hrs valid Monday - Saturday. Madame Tussauds is not responsible for parking discount or association with Global Parking LLC. Oversized vehicles are subject to additional charge.
Visiting Madame Tussauds
Can I take large bags or luggage to Madame Tussauds?
For security reasons, large bags or luggage are not permitted to be left with Madame Tussauds staff. Lockers are available for most items.
How long does a visit to Madame Tussauds last?
It takes approximately an hour and half to complete a visit of Madame Tussauds, including SCREAM, Cinema 4D and Behind the Scenes.
How long can I expect to wait in line to get into Madame Tussauds?
During busy seasons (i.e. holidays and summer), the wait can be up to an hour. No need to worry, you can snap photos with our wax celebrity hosts, or watch our fun video introduction.
Can I take a baby stroller to Madame Tussauds?
Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit Service Animals.
Is the SCREAM experience suitable for all guests?
SCREAM, the interactive horror experience, is recommended for individuals over the age of 12. This intense experience features live actors, special effects and flashing lights and may not suitable for those with heart conditions and pregnant women. The actors will not touch you.
Can I take a camera to Madame Tussauds?
We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds except SCREAM. If you are a film crew or press and need access to the attraction, please contact our press office for further information.
I regularly bring groups to Madame Tussauds. Do you offer any further discounts?
If you frequently bring groups to Madame Tussauds, contact our Trade Sales Department at 866.841.3505 and inquire about our trade account facilities and additional benefits.
What credit cards do you accept as payment?
We accept Visa, MasterCard, and American Express. You will need to present a valid ID with your credit card.
Do you accept the Euro or other foreign currency?
No, but there is a currency exchange called The Change Group two doors down from Madame Tussauds walking west on 42nd Street.
Is there an ATM machine at Madame Tussauds?
How do I use my Madame Tussauds discount coupon?
Each promotion has it unique instructions and conditions. Please read these details in the fine print to redeem your discount. Generally, the offer must be presented to the admissions host at the time of purchase.
Does Madame Tussauds offer charity donations or raffle prizes?
As part of Merlin Entertainments, Madame Tussauds only supports charities through Merlin’s Magic Wand children’s charity. Therefore, we are unable to donate tickets direct to schools and organizations. For more information on Merlin’s Magic Wand please visit us now.
Has this answered your question? If not, send us your inquiry:
Can I purchase gift cards?
Give that special someone star treatment! Madame Tussauds Gift Cards are available in increments of $25 and are valid for one year. You can purchase them online or at the box office.
Compliments or Complaints: info@MadameTussaudsNY.com
Special Events: specialevents@MadameTussaudsNY.com
Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis. Our Customer Call Centre on 0871 894 3000* will be pleased to book you into a time slot and can advise you on any questions you may have regarding your visit to us.
Regarding Cinema 4D, what is 4D?
4D is cutting edge technology that combines a 3D film with the latest in 4D special effects including wind, snow, mist, vibrations, digital surround sound and an exciting line up of films to thrill the entire family.
Food and Drink
Can I eat or drink at Madame Tussauds?
We do not permit outside food and beverage. However, you can purchase food and beverage in the attraction.
If the above doesn't answer your question, or you would like to contact us regarding a concern, please do so at email@example.com.