Online Ticket Queries

I did not receive a confirmation email
If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen.

If you have lost your booking confirmation number don't worry. Please contact our staff with the credit card you booked with.

Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.

You will not receive tickets in the post. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.

General Ticket Queries

Make sure you visit Buy Tickets for full details on all our ticket packages.

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Food And Drink

Can I take food and drink into Madame Tussauds?
No, eating and drinking are not permitted at Madame Tussauds

Getting to Madame Tussauds Bangkok

What’s the nearest BTS station?
If you would like to come to Madame Tussauds by BTS, you may get off at either Siam Station, Exit 1 or National Stadium, Exit 3.

Where is the nearest car park?
The nearest car park is Siam car park.

Visiting Madame Tussauds Bangkok

How long can I normally expect a visit to last?
It takes around 2 hours to complete a visit of Madame Tussauds Bangkok. However, you may stay longer than 2 hours to enjoy a Madame Tussauds experience.

Is there anywhere to leave bags?
Due to security reasons, guests are not permitted to leave any bags or luggage at Madame Tussauds. Bags brought into the attraction should not be any larger than 55cmx40cmx20cm.

We suggest not bringing any valuables into the attraction; if you do not need them, do not bring them. If you must, please keep them in a safe place.

Can I take a pet in to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit seeing eye dogs, guide dogs and hearing eye dogs.

Can I take a push chair or buggy around Madame Tussauds?
Families with young children are advised that baby buggies are not allowed in Madame Tussauds.

Am I allowed to touch the figures?
Yes. At Madame Tussauds you can get up, close and personal with all wax figures, except two royal figures, in a fully interactive experience.