Madame Tussauds Sydney Help - Frequently Asked Questions


I did not receive a confirmation email?

If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen.

If you have lost your booking confirmation number don't worry. Just go to the Priority Access Entrance with the credit card you booked with.

Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.

You will not receive tickets in the post. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.

General Ticket Queries

Make sure you visit Buy Tickets for full details on all our ticket packages.

How do 2 for 1 promotional tickets work?

Ticket promotions that give you a free ticket with the purchase of an adult ticket are always based on the full price adult ticket. These promotions are only valid with tickets purchased on the day and not tickets booked in advance or online. Please check the promotion's terms and conditions carefully prior to your visit and ensure you bring a valid voucher on the day of your visit. If you have a 2-for-1 voucher you must present this on arrivival.

How many people does a family ticket cover?

A family ticket consists of 2 adults and 2 children.

Food and drink

Can I take food and drink into Madame Tussauds?
No, eating and drinking are not permitted at Madame Tussauds

How long can I normally expect a visit to last?

It takes around 2 hours to complete a visit of Madame Tussauds.


We suggest not bringing any valuables into the attraction; if you do not need them, do not bring them. If you must, please keep them in a safe place.

Can I take a pet in to Madame Tussauds?

No animals or pets are permitted into Madame Tussauds. However, we do permit seeing eye dogs, guide dogs and hearing eye dogs.

Can I take a push chair or buggy around Madame Tussauds?

Families with young children are advised that baby buggies are not preferred in Madame Tussauds. Therefore you will be advised to leave your pushchair in our buggy park at the entrance.

Am I allowed to touch the figures?

Yes. At Madame Tussauds you can get up, close and personal with celebrities, icons and historical leaders in a fully interactive experience.

Can I bring a camera?

Cameras are allowed in all areas of Madame Tussauds. If you are a camera crew and you require to film in our premises please contact our press office for further information

Are there official Madame Tussauds Photographers?

Yes. There are photograph opportunities within Madame Tussauds to ensure you take home an everlasting with your favourite celebrity. Photograph collection point is located at the end of the attraction.

Can I buy photographs at Madame Tussauds?

Yes. Photograph collection point is located at the end of the attraction. You can also purchase Madame Tussauds merchanise at the the retail store.

Is there wheelchair access throughout Madame Tussauds?

There is full disabled access throughout Madame Tussauds. Larger motorised wheelchairs may not be able to access all areas of the attraction.

Ticket Purchase Enquiries

At present, tickets are only available online via our web site.

Still need help? Contact us

If the above doesn't answer your question, or you'd like to make a complaint or compliment, please contact us at:


The General Manager, Madame Tussauds Sydney, Aquarium Pier, Darling Harbour, Sydney, NSW, 2000.

Telephone: +61 (2) 2 9333 9240

Standard landline call changes apply. Calls from mobile operators and other networks may vary.