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Data Protection Policy

Data Protection Policy of Madame Tussauds Deutschland GmbH


** § 1 Storage / Use of Personal Data **

We will only collect, use and use your personal data to process to your booking, unless you wish to use other services, such as: The transmission of our newsletter. We will then ask for your approval at the appropriate place.

Personal data are individual details of personal or factual circumstances of a particular or identifiable natural person. This includes information such as e.g. your name, address, telephone number and date of birth.

Our data protection practices are in accordance with the Federal Data Protection Act (BDSG) and the Telemediengesetz (TMG).


** § 2 Transfer of your data **

In order to successfully complete your online booking, we only pass on your data to the credit institution that is responsible for the payment. The transfer, sale, or other transmission of your personal data to third parties does not take place, unless this is necessary for the purpose of contract processing or if you have expressly consented.

The transfer of your personal data within the Merlin Entertainments Group takes place only after your prior consent.


 ** § 3 Newsletter **

You can subscribe to our free newsletter. This newsletter will provide you at regular intervals with all the latest news and information on the latest attractions, promotions and offers by Madame Tussauds Deutschland GmbH as well as other members of the Merlin Entertainments Group. To receive the newsletter you need a valid e-mail address. We will verify with regard to the e-mail address that you provided, if you are in fact the owner of the e-mail address or if the owner is authorized to receive the newsletter. We will do this by sending an e-mail to the e-mail address that you provided, which you then will have to confirm. After confirming your e-mail address, you will be registered for our newsletter.

Upon registration for the newsletter, we will save date and time of your registration for purposes of logging the newsletter subscription. We will not collect any further data for this purpose and will only use them for the subscription of the newsletter.
The text of your consent, which you can revoke at any time with effect for the future by contacting the contact point indicated below, reads:

I agree that Madame Tussauds Deutschland GmbH informs me regularly with its newsletter about current offers and promotions related to attractions operated by Madame Tussauds Deutschland GmbH or other members of the Merlin Entertainments Group and consent to the processing and use of my name and e-mail address for these purposes.

You can unsubscribe from our newsletter at any time. Details concerning the termination of the newsletter can be found in the confirmation e-mail as well as in every newsletter you receive. After termination, the personal data will no longer be used for the subscription of the newsletter.


** § 4 Information / Revocation / Cancellation **

Upon request, we will provide you free of charge information about the data stored on your person or your pseudonym. If you wish, please send a message to the email address or or free of charge to Madame Tussauds Deutschland GmbH, Cremon 11, 20457 Hamburg.


We will also correct, block or delete the data stored about you on request. Without your express request, we will terminate your data for further use with complete processing of the contract and delete it after the expiry of the tax and commercial law regulations, unless you have expressly consented to the further use of your data for our services. Should you have given your consent to a service offered by us, you can revoke your consent at any time. Provided that deletion prohibits statutory, contractual or commercial and tax retention periods or other legally justified reasons, only a blocking of your data may take place instead of a deletion.


 ** § 5 Security **

We take all necessary technical and organizational security measures to protect your personal data from loss and misuse. Your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your personal data will be encrypted during transmission by the so-called Secure Socket Layer (SSL) technology. This means that the communication between your computer and the Madame Tussauds servers is done using a recognized encryption method if your browser supports SSL.


** § 6 Commentary facilities **

In part, you have the possibility to leave comments on the individual contributions, events and pictures on our site. In this case, the IP address of the author / affiliate owner is stored for our own security, in the event that the author is interfering with the rights of third parties and / or unlawful content. Thus, we have a personal interest in the stored data of the respective author, especially since we may be prosecuted for possible infringements. An unauthorized transmission of the data stored here to third parties or a comparison with data collected by us where applicable elsewhere does not occur here.


** § 7 Cookies **

We use cookies on our site. A "cookie" is a small data file that is transferred from us to your computer when you visit our websites. Cookies help us to determine the frequency of use and the number of users of our Internet pages, as well as to make our offers as comfortable and efficient as possible. You can only contain information that we send to your computer - private data can not be read out. If you accept the cookies on our site, we do not have access to your personal information, but using the cookies we can identify your computer.


For further details please refer to our cookie guidelines.


** § 8 PlugIns, Social Plugins, Google Analytics **

Cookies may be used by third parties that we have chosen as providers (Facebook, Twitter, Pinterest, Google+). We also use plug-ins from social media service providers (such as You Tube) as well as Google Analytics.

We also refer to our cookie guidelines for further details.


** § 9 Data from children **

Children and persons under the age of 18 should not transmit any personal data to us without the consent of their parents or their parents. We do not request personal data from children, do not collect them and do not pass them on to third parties.


** § 10 Responsible authorities within the meaning of the BDSG **

Merlin Entertainments Group,

Privacy Department, 3 Market Close, Poole, Dorset BH15 1NQ.


** Information, revocation, deletion and the responsible office**

You can also contact us free of charge in the event that you have any questions about compiling, processing or using your personal data and about correcting, blocking, deleting or revoking a granted consent on account of the legal provisions in the German Data Protection Law. We will answer all reasonable questions free of charge and as quickly as possible according to the applicable law. Furthermore, we would like to advise you that a right to correct false data or delete personal data is vested in you, if no legal duty of safekeeping opposes this claim.

These drawn-up provisions regarding the use of data or this data protection declaration respectively will be adapted during the course of the internet’s further development. We will announce the alterations in this place (i.e., on this site) in good time. This site should be called up regularly in order to be kept informed about the current status of our provisions regarding the use of data. 

You can contact the following responsible office free of charge whenever you have any questions to ask concerning this matter.

Merlin Entertainments Group,

Privacy Department, Link House, 25 West Street, Poole, Dorset, BH15 1LD.



Last update: April 2017