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Visitor Information Coronavirus

The well-being and health of our visitors is our highest priority. Therefore we have introduced some regulations to protect you.

The well-being and health of our visitors and employees has the highest priority. Therefore, we ask you to observe the following to contain the Corona Virus:

 

From November 15, 2021: Admission to the Madame Tussauds Berlin is only possible if the 2G rule (vaccinated or recovered) and the mask requirement is observed.

2G = Access only for vaccinated or recovered people (from the age of 18)

Exceptions:

  • For children and adolescents from 6 to 17 years, the 3G rules apply = vaccinated, recovered or tested!

IMPORTANT: The age of the children must be proven by appropriate documents, e.g. student ID

  • People in possession of a doctor's certificate stating that the vaccination is not possible for medical reasons. (This also includes pregnant women) IMPORTANT: A written medical certificate and a current, negative POC test (rapid antigen test) must be presented for the visit

 

Recovered

Those who have recovered must present an officially issued, positive PCR test result (PCR test that is at least 28 days and a maximum of 6 months old).

 

Vaccination certificate

The obligation to submit a valid, negative COVID test does not apply if corresponding vaccination documentation can be submitted for a vaccination against the SARS-CoV-2 corona virus that has been fully completed for at least 15 days.

 

COVID test

All children and adolescents from 6 to including 17 years and people for whom the vaccination is not possible for medical reasons are required to have a test certificate. Children under 6 years are exempt from the obligation to test.

  • For your visit to us you need a valid, negative Covid test.
  • This does not apply to pupils fom germany who are subject to regular tests as part of their school attendance. Please present a valid student ID at the entrance as proof. (Does not apply during the holidays)
  • Only professionally performed and certified tests (antigen (PoC) test or PCR tests) are permitted.
  • The test must not be older than 24 hours at the time of the visit (the test time is decisive for this).
  • A quick test / self-test without an officially issued result is NOT permitted.
  • You have to present a photo ID or comparable document for identification / comparison.

 

Wear a mask

  • Children between 0-5 years are exempt from the mask requirement
  • The current mask requirement applies to all guests aged 6 and over (medical mask or FFP2)

Please note: Unfortunately, we cannot make any exceptions to protect our guests and employees - if your not able to wear an FFP2 or other medical mask, please postpone your visit to us!

 

In General:

  • If there are any signs of infection or contact with people with a confirmed infection, please contact the public health department and postpone your visit.
  • Please keep at least 2m distance to other guests
  • Please pay attention to the mask requirement at all time. 
  • Wash your hands regularly (min. 20 sec.)
  • Use our disinfection facilities at the entrance and within our attraction
  • Sneeze and cough in the crook of your arm
  • We kindly ask for cashless payment

 

Tickets

I want to visit. What is the best way to buy a ticket?

  • In order to control capacities we offer online so-called time window tickets. At each time slot we only allow a certain number of guests to enter our attraction to ensure that the minimum distance between all guests can be maintained at all times. On site, your ticket is simply scanned contactlessly from your mobile phone through a window/foil curtain by our staff.

Can I change my time window afterwards?

  • Yes, from now on it is possible to amend your visit date up to 5 times via our booking portal. To register, you need the confirmation number of your booking and the e-mail address you used for the booking.

My desired date/time slot is no longer available. What should I do?

  • If your desired date/time slot is no longer available, the maximum capacity in the time slot has been reached. For your own safety, you will have to choose another time slot.

I do not want to buy online. What options do I have?

  • You still have the possibility to buy tickets on site at the box office. In this case we ask you to make a cashless payment.
  • Furthermore, there are ticket machines in the entrance area where you can easily book tickets and pay with EC or credit card.

I have already bought an undated ticket. When can I come to you?

  • We have capacities for these tickets in every time slot. Just come to us at the entrance and we will inform you about your next free admission time.

I have a voucher/free ticket. When can I come to you?

  • These tickets are available in every time slot. Just come to our entrance and we will let you know your next available entrance time.

I am an annual ticket holder. When can I come to you?

  • We have capacities for annual ticket holders in every time slot. Just come to our entrance and we will inform you of your next available entrance time.

My visit

Is my visiting time limited if time slot tickets are available?

  • We work with a capacity management system and constantly monitor how many visitors are in the attraction at any one time. In this way, we ensure that sufficient distance between guests can be maintained at all times.

Does my child also have to wear a mask?

  • Children up to the age of six years do not have to wear a mask at our attraction, as in shops, supermarkets, buses and trains.

Are there any restrictions for my visit?

  • The well-being and health of our visitors and our employees is our highest priority, therefore the following areas/experiences are not available for the time being: Making a wax hand.

FROM 15.11.21 APPLIES:

Admission only in compliance with the 2G rules (vaccinated or recovered) for everyone aged 18 years and older/ 3G rules (including tested) from 6 to 17 years and the mask requirement for everyone aged 6 years and older. Children under the age of 6 are exempt from the test and mask requirement. Admission can only be guaranteed with an online ticket or a time slot reservation.

Find out more regarding Covid-19