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Accessability

Can I book my Disabled tickets online and how do I book my tickets with a Carer?

Yes you can.  Make a booking on our website and then you will receive your free Carer/Assistant ticket on arrival.

Do you offer special rates for Disabled Guests?

If you purchase an advance ticket from our website or from any other company you will be issued with an extra free ticket for your carer when you arrive.

Our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift specially designated for this purpose. For safety reasons we can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance. Time slots can be pre-booked in advance by contacting our Customer Services team at Guest.enquires@madame-tussauds.com

 

Am I entitled to a free Carer/Assistant ticket?

If you purchase a standard ticket from our website or from any other company you will be issued with an extra free ticket for your career when you arrive at the attraction.

 

WHEELCHAIR USERS

Is Madame Tussauds Blackpool Wheelchair Accessible?

Madame Tussauds Blackpool is accessible directly from the public footpath on the promenade. The attraction is an historic building set over a number of levels and across two buildings.  When you arrive the team will issue you with an accessibility leaflet to assist you getting around the attraction.

The team will advise you on the location of the lift when you arrive, the lift is operated by a member of staff. The lift will take you to level 1, which includes Brian Cox; I’m a Celebrity and Football Locker room. Level 2 includes Sporting Academy, Marvel, Coronation Street and Music.

Unfortunately we don’t currently have lift access to one level of the attraction of which includes Best of British, Festival Fields and Crime.

For safety reasons we can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance. To reserve Wheelchair slot or to make a disabled booking, complete a form here and select 'I would like to make a disabled booking'.

Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season time slots are filled quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

How can I book a Wheelchair time slot?

Time slots can be pre-booked in advance by contacting our Customer Services team at Guest.enquires@madame-tussauds.com

Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season time slots are filled quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

How many wheelchair users are permitted in Madame Tussauds Blackpool?

Due to health and safety, Madame Tussauds Blackpool can only permit three wheelchair users into the attraction at any one time. We therefore strongly recommend pre-booking your tickets advance by contacting our Customer Services team at Guest.enquires@madame-tussauds.com.  Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season time slots are filled quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

Do you have wheelchairs available to hire?

We do have wheelchairs available to hire onsite; however this is limited and subject to availability. To hire a wheelchair please speak to a member of the team onsite.

Due to health and safety, Madame Tussauds Blackpool can only permit three wheelchair users into the attraction at any one time. We therefore strongly recommend pre-booking your tickets by contacting our Customer Services team at Guest.enquires@madame-tussauds.com. Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season time slots do sell out quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

Are mobility scooters permitted into Madame Tussauds Blackpool?

Yes, mobility scooters are permitted within Madame Tussauds Blackpool.  However some areas of the attraction may not be accessible when using a mobility scooter. Please speak to a member of staff upon arrival to discuss further.

Due to health and safety, Madame Tussauds Blackpool can only permit three wheelchair users into the attraction at any one time. We therefore strongly recommend pre-booking your tickets by contacting our Customer Services team Guest.enquires@madame-tussauds.com. Please note; we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season time slots do sell out quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

 

DISABLED FACILITIES

Can I bring an Assistance dogs into Madame Tussauds Blackpool?

Assistance dogs including guide dogs are permitted within Madame Tussauds Blackpool.

What Disabled facilities are there in Madame Tussauds Blackpool?

Madame Tussauds Blackpool is a historic building set over a number of levels and across two buildings.  So that all our guests can move around the building with ease, our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift specially designated for this purpose.

For safety reasons we can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance by contacting our Customer Services team at Guest.enquires@madame-tussauds.com.

 

We have two Disabled Toilets within the attraction; the first is on the Ground Floor in our Big Night In area (next to Keith Lemon) and the second is in the Festival Fields area.

Pre-arrival

Train

The nearest train station to the centre is Blackpool North located on Talbot Road, approximately 0.8 miles away. Taxis are readily available from the train station and all should have accessible vehicles. On occasion that there aren’t any taxis available, C Cabs have a large fleet of accessible vehicles and can be contacted on 01253 292929

Buses

Buses operate frequently from the train station but don’t run directly to the Madame Tussauds Blackpool.  If you are traveling from a nearby location, the 68 Stagecoach bus runs from Preston to Blackpool town centre which is just 500m from Madame Tussauds. There are also bus stops roughly 50m either side of the attraction if traveling from other nearby locations. All Blackpool Transport buses are accessible for wheelchair users; however mobility scooters require a permit to be obtained prior to travel. There are no audible or visual announcements made regarding the different stops when traveling on the bus.

Trams

Trams operate from Starr Gate all the way through to Fleetwood along Blackpool Promenade. Operating roughly every 10 – 15 minutes, there is a tram stop almost directly opposite the Madame Tussauds, just outside Central Pier.  All trams (Excluding Heritage Trams) have level boarding and step-free interiors, with designated pushchair/wheelchair areas to ensure accessibility for all. All except the Heritage trams have both visual & audible announcers to inform passengers of the next stops.

Local Area

Being situated just 350m from the town centre the surrounding areas are usually quite busy, particularly during school holiday periods. There is a traffic light point roughly 30m from the centre allowing you to safely cross from the promenade and access the attraction, along with dropped pavements either side of the centre with tactile paving roughly 100m apart.

A map of the local area can be found Here.

Local Services

There are 16 radar accessible toilets operated by Blackpool Council. A map detailing the location of each can be found here: RADAR toilet map

Hotels with accessible facilities can be found here: Accessible hotels. There is also a Bond Hotel located in Blackpool which can be found Here.

Blackpool wheelchair & scooter hire can offer both equipment hire and repair and can be contacted on 01253 408453 or http://www.blackpoolwheelchairs.co.uk/

Car Parking & Arrival

Unfortunately we don’t have onsite parking due to the location of the centre. The street at the rear of the attraction (Bonny Street) can however be used as parking for blue badge holders, and there are 2 council operated car parks located less than 100m away from the main entrance. Both car parks have street lamp lighting in the car park areas as well as on the adjacent streets. The streets surrounding the centre are all fairly even, with tactile paving at drop curbs along the promenade with colours to highlight the dropped area as well. The pavement on approach to the main entrance is on a very slight incline and a coloured paved area indicates the entrance section to the attraction. The nearest dropped curb is roughly 20m from the centre.

Main entrance & Reception

The reception area is located on the ground floor directly as you enter. The width of the entrance doors is 1.5 metres. The floor in the reception area benefits from ALCO safety flooring and is level. The reception is lit by small spot lights however the area does benefit from a lot of natural light.

Once you have obtained your tickets, the attraction is split across three floors.  There is an escalator, situated in our Crime area, leading from the ground floor to the first floor where you will find Docu Drama.  There is also a lift available for Disabled guests or families with prams. This lift is situated on the Ground Floor, just by Keith Lemon. The lift is operated by a member of staff.   We do have a buggy park which is situated behind Admissions, if you wish to leave your pram there until you have been around the attraction.  For Health & Safety reasons, we cannot allow motorised scooters into the attraction – however, we can offer a manual wheelchair for guests to transfer into.

Attraction (Displays and exhibits)

There is background music playing in each area of the centre and some videos have audio playing on them.

Additional Information

We have qualified first aid staff on site at all times. You should contact any member of our team if you require any first aid assistance.

We have completed in-house training to assist our staff in aiding disabled visitors to the best of their ability and in the future will have completed the Disabled Go training.

We welcome assistance dogs and can provide water bowls on request.

We have 2 refuge points in the attraction in the event of a fire evacuation; with an evacuation chair in each location. The first location is on the landing area at the bottom of the stairs as you leave the Locker Room.  The second is on the staircase leading from the Second Floor down to Seaside. In the event of an evacuation our team members will advise you of the nearest refuge point and our trained team members will meet you and assemble the evacuation chairs in order to safely assist you from the building. The chairs have a safe working load of 120kg.

Future Plans

With the majority of our centre being on the first floor of the building this does limit our ability to make some adaptations. We do plan to review our signage and introduce tactile signage where appropriate. We are adding a link corridor to connect level 1 with the currently inaccessible floor. We will continually review our accessibility statement and if you do have any suggestions we would welcome any feedback. Our contact details are below.

Madame Tussauds Blackpool

87/89 Central Promenade

Blackpool

FY1 5AA

01253 299483

Guest.enquires@madame-tussauds.com