Accessibility

Visitor Information

Our facilities are designed to be fully accessible for each and every one of our guests.

  • Visitors with Reduced Mobility

    Madame Tussauds is fully accessible and we offer reduced ticket rates for carers.

  • Visitors with Epilepsy or Light Sensitivity

    Strobe lighting is used in parts of the attraction and can be switched off upon request.

  • Assistance Dogs

    We allow all assistance dogs into the attraction. Water is available on request.

  • Storage of Buggies & Pushchairs

    These items are not permitted within the attraction but can be stored within our buggy park area free of charge.

Wheelchair Users and Carer FAQs

Madame Tussauds Blackpool is accessible directly from the public footpath on the promenade. The attraction is a historic building set over a number of levels and across two buildings. When you arrive the team will issue you with an accessibility leaflet to assist you in getting around the attraction.

The team will advise you on the location of the lift when you arrive, the lift is operated by a member of staff. The lift will take you to level 1, which includes Brian Cox; I’m a Celebrity and Football Locker room. Level 2 includes Sporting Academy, Marvel, Coronation Street and Music.

We have a new access corridor which allows access to Best of British, Festival Fields, Seaside (including the Mirror Maze) and Crime.

For safety reasons, we can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance. To reserve a Wheelchair slot or to make a disabled booking, complete a form here and select 'I would like to make a disabled booking'.

Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season, time slots are filled quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

Due to health and safety reasons, Madame Tussauds Blackpool can only permit three wheelchair users into the attraction at any one time. We therefore strongly recommend pre-booking your tickets in advance by contacting our Customer Services team at guest.enquiries@madame-tussauds.com.  Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak season, time slots are filled quickly and therefore we strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.

We do have wheelchairs available to hire onsite; however, this is limited and subject to availability. To hire a wheelchair please speak to a member of the team on site.

For safety reasons, motorised scooters are not permitted within Madame Tussauds Blackpool. We do have wheelchairs available to hire onsite; however, this is limited and subject to availability. To hire a wheelchair please speak to a member of the team on site.

Carers must be booked in with a 'Disabled Guest Carer' ticket along with a full priced ticket. 

Assistance dogs including guide dogs are permitted within Madame Tussauds Blackpool.

Madame Tussauds Blackpool is a historic building set over a number of levels and across two buildings. So that all our guests can move around the building with ease, our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift specially designated for this purpose.

We have two Disabled Toilets within the attraction; the first is on the Ground Floor in our Big Night In area (next to Keith Lemon) and the second is in the Festival Fields area.

  1. 2 (1)

    Pre-book carer entry
  2. A List Awards Party

    Pre-book your wheelchair slot

Carer Tickets

Free carer ticket for essential companions (+1 symbol on your access card)

The Blackpool Tower attractions offer one free essential companion admission for Access Card holders (who require an essential companion to visit and where the Access Card indicates +1) when purchasing one standard admission ticket for a disabled guest. Otherwise, carers must be booked in with a 'Disabled Guest Carer' ticket. 

Purchasing your tickets online

If you have an Access Card you should purchase the tickets you require through our website (excluding the carer ticket covered by the Access Card). When you have completed and paid for your booking you will receive an email confirmation from us. Please bring your Access Card with you on the day of your visit.

Terms and conditions

It is only redeemable against an General Admission Ticket.

Your Access Card should indicate +1 in order to claim your free essential companion ticket (if your card doesn’t have the +1 symbol ticked, we will not be able to offer a free essential companion ticket).

Access Card assistance – Head to the Contact Us page on our website and submit your enquiry
For further Information about Access Card, please click here to visit their website.

Facilities and arrival

  • The reception area is located on the ground floor directly as you enter. The width of the entrance doors is 1.5 metres. The floor in the reception area benefits from ALCO safety flooring and is level. The reception is lit by small spotlights however the area does benefit from a lot of natural light.
  • Once you have obtained your tickets, the attraction is split across three floors. There is an escalator, situated in Doctor Who area, leading from the ground floor to the first floor.
  • There is a lift available for Disabled guests. This lift is situated on the Ground Floor and is operated by a member of staff who will inform you of how to access the various floors within the attraction.
  • A buggy park is situated behind Admissions if you wish to leave a pram while you visit the attraction.
  • Background music plays in each area of the centre and some videos have audio playing on them. We have some strobe lighting in the entrance corridor which can be switched upon request.

Train

  • The nearest train station to the centre is Blackpool North located on Talbot Road, approximately 0.8 miles away. Taxis are readily available from the train station and all should have accessible vehicles. On the occasion that there aren’t any taxis available, C Cabs have a large fleet of accessible vehicles and can be contacted on 01253 292929

Buses

  • Buses operate frequently from the train station but don’t run directly to the Madame Tussauds Blackpool. If you are travelling from a nearby location, the 68 Stagecoach bus runs from Preston to Blackpool town centre which is just 500m from Madame Tussauds. There are also bus stops roughly 50m either side of the attraction if travelling from other nearby locations. All Blackpool Transport buses are accessible for wheelchair users; however, mobility scooters require a permit to be obtained prior to travel. There are no audible or visual announcements made regarding the different stops when travelling on the bus.

 

Trams

  • Trams operate from Starr Gate all the way through to Fleetwood along Blackpool Promenade. Operating roughly every 10 – 15 minutes, there is a tram stop almost directly opposite the Madame Tussauds, just outside Central Pier. All trams (Excluding Heritage Trams) have level boarding and step-free interiors, with designated pushchair/wheelchair areas to ensure accessibility for all. All except the Heritage trams have both visual & audible announcers to inform passengers of the next stops.

Local Area

  • Being situated just 350m from the town centre the surrounding areas are usually quite busy, particularly during school holiday periods. There is a traffic light point roughly 30m from the centre allowing you to safely cross from the promenade and access the attraction, along with dropped pavements either side of the centre with tactile paving roughly 100m apart.

Local Services

  • There are 16 radar accessible toilets operated by Blackpool Council.

    Hotels with accessible facilities can be found here: Accessible hotels. There is also a Bond Hotel located in Blackpool which can be found here.

    Blackpool wheelchair & scooter hire can offer both equipment hire and repair and can be contacted on 01253 408453 or http://www.blackpoolwheelchairs.co.uk/

Car Parking & Arrival

  • Unfortunately, we don’t have onsite parking due to the location of the centre. The street at the rear of the attraction (Bonny Street) can, however, be used as parking for blue badge holders, and there are 2 council operated car parks located less than 100m away from the main entrance. Both car parks have street lamp lighting in the car park areas as well as on the adjacent streets. The streets surrounding the centre are all fairly even, with tactile paving at drop curbs along the promenade with colours to highlight the dropped area as well. The pavement on approach to the main entrance is on a very slight incline and a coloured paved area indicates the entrance section to the attraction. The nearest dropped curb is roughly 20m from the centre.
Footer Silhouette

NEWSLETTER SIGN UP

Be the first to receive our latest news and offers!