I have pre-booked tickets but am now unable to visit, what should I do? 

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to 3 times, with the flexibility to move bookings up to 1 hours before your arrival time.

If you cannot move your booking yourself or require any further assistance with your booking, please get in touch with us here

Related FAQs

You will save more on your visit by booking online in advance! Here’s why it’s the best choice:

Lowest Price Guarantee: Booking early online ensures you get the lowest available rates, which are often significantly cheaper than the door price
Beat On the Door Prices: Avoid higher prices at walk-up by securing your tickets ahead of time
Guaranteed Entry: During peak times, attractions can fill up quickly. Booking in advance guarantees your spot and preferred time slot
Best Rate Availability: Prices vary based on availability, and early booking locks in the best rates.

Visit our tickets page for the best rates when pre-booking online and secure your spot at a discounted price today!

Yes, tickets are always cheaper when purchased online than the walk-up price. Booking on the official Madame Tussauds London site offers several benefits:

Guaranteed Entry: When you buy tickets online, you can select your preferred time slot, ensuring you have a spot reserved. Tickets purchased at the door are subject to availability and may sell out, especially during peak times
Convenience: Skip the ticket lines and head straight to the attractions, saving you time and making your visit smoother and more enjoyable
Change of plans? Tickets purchased online are covered by our booking guarantee and offer free rescheduling up to 1 hour before your scheduled arrival

Our peak times are busier periods at the attraction - peak days that are selling fast may be more expensive as availability is limited.

Book in advance to guarantee the best price for your tickets - prices vary and can go up as the date of your visit gets closer. Save money by booking online and you'll also be guaranteed a spot.

Pricing is subject to change based on availability.

Get the best available price when you purchase your Madame Tussauds tickets online in advance versus on the day.

Ticket prices vary depending on the time, day, and ticket type you're booking - please see our Tickets and Prices page for full details.

Pricing is subject to change based on availability.

We strongly advise you pre-book at Madame Tussauds to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during our busier periods.

You will also get the best available price when you purchase tickets online in advance versus on the door.

You can book a free carer ticket alongside your order when purchasing a standard or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
Attendance Allowance or Carer's Allowance letter of award
Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
A valid Blue Badge
In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
Credibility’s Access Card with the carer/companion symbol
An International Equivalent of the Above