Skip to main content
Information

FAQs

Have some queries about your upcoming visit to the Madame Tussauds Blackpool? We're here to help!

Covid-19 (Coronavirus) Queries

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Blackpool into Tier 3 from December 2, Madame Tussauds Blackpool will continue to remain temporarily closed. 

We will continue to monitor the situation closely and reopen when we are able to do so.   

 Please keep checking our website and social media channels for the latest information. 

If you have booked a ticket and our attraction is closed, your ticket is valid until 31st May 2021.   

If you purchased your ticket after 9th October 2020 please use the link on your ticket to rearrange your visit.   

If you purchased your ticket before 9th October 2020 please get in touch with our Guest Experience Team on guestsupport.mtblackpool@merlinentertainments.biz including your Name and Booking Number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.   

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.  

Please get in touch with our team at guestsupport.mtblackpool@merlinentertainments.biz 

If you have booked your ticket using a Sun Frees promotional voucher, please contact our Guest Experience team on guestsupport.mtblackpool@merlinentertainments.biz and provide the following information. 

  • Your name  
  • Booking reference number  
  • Date currently booked to visit our attraction 
  • The new date you would like to rebook to visit our attraction 

In order to make the process fair, we will try and match your booking like for like (for example, if you had tickets to visit us on a Wednesday, then we will look to rebook you into a Wednesday slot) however due to reduced capacities and limited availability this may not always be possible.