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FAQs

Have some queries about your upcoming visit to the Madame Tussauds Blackpool? We're here to help!

Covid-19 (Coronavirus) Queries

Following the latest update from the UK Government on its response to COVID-19, Madame Tussauds Blackpool will continue to remain temporarily closed in line with Government guidance. 

We will continue to monitor the situation closely and reopen when we are able to do so.   

 Please keep checking our website and social media channels for the latest information. 

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased. 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team at guestsupport.mtblackpool@merlinentertainments.biz  or contact us via our Facebook page and we will be more than happy to help.

Please get in touch with our team at guestsupport.mtblackpool@merlinentertainments.biz 

If you have booked your ticket using a Sun Frees promotional voucher, please contact our Guest Experience team on guestsupport.mtblackpool@merlinentertainments.biz and provide the following information. 

  • Your name  
  • Booking reference number  
  • Date currently booked to visit our attraction 
  • The new date you would like to rebook to visit our attraction 

In order to make the process fair, we will try and match your booking like for like (for example, if you had tickets to visit us on a Wednesday, then we will look to rebook you into a Wednesday slot) however due to reduced capacities and limited availability this may not always be possible.

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.