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We are open!

We are now open! Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

Know Before You Go

The health and safety of our guests and team is always our number one priority and to keep everyone safe, we’ve introduced a number of additional hygiene and safety measures which you’ll see in place when you next visit.

We've been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.

Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.

Before You Arrive

  • Please make sure you have made your booking online (including Annual Pass members). This includes pre- paying and selecting the date and time slot of your visit.
  • Those with pre-purchased open-dated tickets and third-party tickets must also pre-book. Book your time slot here.
  • Before leaving home, please check our Facebook page or website for the latest information.
  • We are now a cashless site. Please be ready to make on-site payments using a bank card, preferably 'contactless' where possible.
  • From the 8th August all guests over the age of 11 will be required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.
  • Should you start displaying any of the symptoms associated with COVID-19 please refrain from visiting. Please contact Customer Services should you need to amend your booking.

When You Arrive

  • Guest participation in temperature check prior to entry. Any person who is displaying a high temperature associated with fever will not be permitted into the attraction. Please contact Guest Services should you have any concerns.
  • We have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible guest experience.
  • Guests will notice new information signage informing them of key safety messages and instructions.

Social Distancing Measures

  • We have introduced new arrangements for the application of social distancing within queues.  Clear markers or signage have been installed in our attraction entry and toilets to help guests keep a safe distance from one another. Our teams will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new arrangements for the application of social distancing in our dining areas. Tables and chairs have been reconfigured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
  • Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements.
  • We have introduced new capacity limits for our indoor experiences and facilities (for example: shops, restaurants, theatres and guest service buildings).  These restrictions will help ensure there is plenty of room for social distancing.
  • We have adapted or suspended some experiences and facilities to ensure that social distancing is suitably maintained. For example some interactive experiences and props have either been modified or suspended to ensure guest safety.
  • We have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from team members.
  • We have revised some of our standard operating protocols in order to reduce the proximity of our team members to guests. 

Hygiene Measures 

  • We have introduced enhanced cleaning measures throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, flush handles, door handles, lift buttons and taps.
  • We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
  • We have introduced a large number of hand sanitiser stations around the attraction for guests to use.
  • We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that team members routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
  • Cafe facilities may have reduced menus which place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
  • As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
  • Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.