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We are open!

We are now open! Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

From the 14th September we encourage all guests to adhere to the latest Government guidance and not meet in groups of more than six people to help protect themselves and each other when visiting our attraction.

KS3 & KS4 Customer Service

Madame Tussauds London prides itself on the customer service delivered to its visitors. This workshop gives students the opportunity to gain insight into the key areas which enhance a guest's experience and interaction with the attraction.

Key activities will include..

  • Exploring how Madame Tussauds records a guests experience against key performance indicators and how they are cascaded across the team
  • Recognising the impact of customer service and how it impacts a business
  • Resolving an onsite “operational headache”
  • Undertake a guest complaint by structuring a response letter using appropriate language and offering a resolution

National Curriculum Links:

  • Business operations
  • Development of problem solving and decision making skills relevant to business

 

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PLEASE BE ADVISED WE ARE CURRENTLY UNABLE TO TAKE BOOKINGS FOR OUR EDUCATION SESSIONS. WE ARE CONTINUING TO ADAPT OUR PLANS IN LINE WITH NEW GOVERNMENT GUIDELINES AND CARRY OUT TEAM TRAINING SO THAT WHEN WE DO REOPEN OUR SCHOOL ROOM, IT IS IN THE SAFEST WAY POSSIBLE FOR YOU AND YOUR STUDENTS.


If you would like to be kept informed of when these education sessions will be available to book you can be kept up to date through our education newsletters >

In the meantime you might like to explore our supporting lesson plans >