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Covid-19 Guest Information

Latest information

[07.04.2021]  

Madame Tussauds London remains temporarily closed but in line with the Government’s roadmap out of lockdown we plan to reopen from May 17 2021. You can pre-book now and your tickets are covered by our Booking Guarantee.

For information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.

Please keep checking our website and social media for the latest information.

Frequently Asked Questions

We will remain temporarily closed based on the latest guidance from the UK Government in response to the COVID-19 outbreak.      

In line with the Government’s roadmap out of lockdown we plan to reopen from May 17 2021. Please keep checking our website and social media channels for the latest information.

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.    

We will be in touch when we have a confirmed re-opening date. Please refer to our website and social channels for the latest updates. 

Please get in touch with our team on guest.experience@madame-tussauds.com

If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.