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KS3 & KS4 Customer Service

Students with Donald Trump's figure

Madame Tussauds London prides itself on the customer service delivered to its visitors. This workshop gives students the opportunity to gain insight into the key areas which enhance a guest's experience and interaction with the attraction.

Key activities will include:

  • Exploring how Madame Tussauds records a guests experience against key performance indicators and how they are cascaded across the team
  • Recognising the impact of customer service and how it impacts a business
  • Resolving an onsite “operational headache”
  • Undertake a guest complaint by structuring a response letter using appropriate language and offering a resolution

National Curriculum Links:

  • Business operations
  • Development of problem solving and decision making skills relevant to business

Customer Notice

Please be advised we are currently unable to take bookings for our education sessions. We are continuing to adapt our plans in line with new government guidelines and carry out team training so that when we do reopen our school room, it is in the safest way possible for you and your students. If you would like to be kept informed of when these education sessions will be available to book you can be kept up to date through our education newsletters. 

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