Madame Tussauds New York is Temporarily Closed!

Madame Tussauds New York is temporarily closed as mandated by New York Governor Andrew Cuomo. We will post information on our website regarding plans for re-opening as it becomes available.

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020.

Learn More

COVID-19: Information for Guests

Madame Tussauds New York is temporarily closed as mandated by New York Governor Andrew Cuomo. We will post information on our website regarding plans for re-opening as it becomes available.

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020.

FREQUENTLY ASKED QUESTIONS

When will Madame Tussauds New York reopen?
While we will continue to monitor this situation closely, Madame Tussauds New York will remain in contact with the authorities on when we can re-open.

TICKETS

Can I reschedule and visit at a later date?
If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.

How do I request a refund?
To request a refund, please send your name, confirmation and the email address of the purchaser to info@madametussaudsny.com. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.

How long will it take to get my refund?
Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website www.madametussauds.com.

What if I bought my ticket from another seller/website?
If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of Madame Tussauds New York, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

What if I had planned a school field trip, group visit or birthday party?
If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you at a future date. For additional questions, please contact info@madametussaudsny.com. 

ANNUAL PASSES

How does the closure of Madame Tussauds New York impact Annual Passes?
Each active annual pass will be extended based on the amount of time that the attraction was closed. This will happen automatically and pass holders do not need to take any further action.

 

For further information, please refer and adhere to the advice given by the local health authority https://www.health.ny.gov/