COVID-19: Information for Guests

FREQUENTLY ASKED QUESTIONS

When will Madame Tussauds New York reopen?
Madame Tussauds New York will reopen on August 28th, in line with the state permissions.

TICKETS

Can I reschedule and visit at a later date?
If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.

How do I request a refund?
To request a refund, please send your name, confirmation and the email address of the purchaser to info@madametussaudsny.com. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.

How long will it take to get my refund?
Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website www.madametussauds.com.

What if I bought my ticket from another seller/website?
If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of Madame Tussauds New York, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

What if I had planned a school field trip, group visit or birthday party?
If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you at a future date. For additional questions, please contact info@madametussaudsny.com. 

ANNUAL PASSES

How does the closure of Madame Tussauds New York impact Annual Passes?
Unfortunately Madame Tussauds New York has temporarily closed, but we will be extending your Annual Passes. We will follow up closer to our schedule re-open date with more details, but rest assured we will make sure you enjoy your entire year of awesome at Madame Tussauds New York once we re-open. 

 

For further information, please refer and adhere to the advice given by the local health authority https://www.health.ny.gov/