Madame Tussauds Orlando is Temporarily Closed!

In an abundance of caution, Madame Tussauds Orlando is temporarily closed, and we remain in contact with the authorities on when we can re-open.

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. For additional questions, please contact orlandosales@merlinentertainments.biz.

 

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COVID-19: Information for Guests

In an abundance of caution, Madame Tussauds Orlando is temporarily closed, and we remain in contact with the authorities on when we can re-open.

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. For additional questions, please contact orlandosales@merlinentertainments.biz.

FREQUENTLY ASKED QUESTIONS

When will Madame Tussauds Orlando reopen?
While we will continue to monitor this situation closely, Madame Tussauds Orlando will remain in contact with the authorities on when we can re-open.

TICKETS

Can I reschedule and visit at a later date?
If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.

How do I request a refund?
To request a refund, please send your name, confirmation and the email address of the purchaser to orlandosales@merlinentertainments.biz. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.

How long will it take to get my refund?
Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website www.madametussauds.com.

What if I bought my ticket from another seller/website?
If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of Madame Tussauds Orlando, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

What if I had planned a school field trip, group visit or birthday party?
If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you at a future date. For additional questions, please contact orlandosales@merlinentertainments.biz

ANNUAL PASSES

How does the closure of Madame Tussauds Orlando impact Annual Passes/Memberships?

Unfortunately, Madame Tussauds Orlando has temporarily closed, but we will be extending your Annual Passes. We will follow up closer to our schedule re-open date with more details, but rest assured we will make sure you enjoy your entire year of awesome once we re-open.

 

If you have any additional questions, please contact orlandosales@merlinentertainments.biz.