Madame Tussauds San Francisco is temporarily closed as mandated by Governor Gavin Newsom. We will post information on our website regarding plans for re-opening as it becomes available.
If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020.
For additional questions, please contact firstname.lastname@example.org
How difficult are the games?
The games are intended to be challenging, but don't worry - they aren't impossible, especially for a superstar like you!
Can I switch times? Can I cancel?
Sorry, you can't switch times or cancel. Think about it like this: can you change the time of your Taylor Swift concert tickets? Nope. The show goes on with or without you. All ticket sales are final! You're still fab though.
Is it scary?
Nah, it isn't designed to be scary.
What am I allowed to bring?
Your superb self and any party people you'd like to accompany you! Cell phones aren't permitted though. Your Twitter followers will have to miss out on the live updates and experience it for themselves - sorry not sorry!
Is it safe? What if I have an emergency and need to leave?
Totally! Your safety is and always will be our number one priority. If you are experiencing any sort of emergency (well, maybe not a hair emergency!), we'll let you leave. Escape room games will be monitored at all times. Need help? Just give us a shout!
How much time is required?
We recommend you arrive 15 minutes before your time slot. Once you begin the game, you'll have one hour to escape. Clock's ticking!
Finish in less than an hour? OMG! Way to go, star! Jazz hands all around.
Can I buy tickets at the door?
Woah. BOLD move! You totally can, but tickets are sold on a first come, first serve basis. Also, you must purchase tickets at least 30 minutes before the time slot.
Can my kids come?
Yaass - the more megastars, the merrier! Insider tip - if they're under 18, they do need to be accompanied by an adult.
How far in advance should I book?
Time slots fill up on a first come, first serve basis. If you know you want to visit on a certain day/time, book as far in advance as possible. If you see a same-day slot available, you must book it at least 30 minutes before the slot. Pretty easy, right?
Do I need to wear anything special?
OMG, no need for anything fancy! You're already glamorous. Dress comfy and ready to GO!
Is it ADA compliant?
Yes! The experience is ADA compliant.
What happens if I/we arrive late?
Oooh, party foul! Please arrive 15 minutes before your time slot. If you arrive after your start time, your spot will be forfeited and you will not be given a refund.
Think you are ready to make your big escape? Show us!