Madame Tussauds Singapore
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FAQ

 Tickets

What is a Full Experience ticket?

A full experience ticket is admission tickets which consist of 4 experiences; Images of Singapore LIVE, Spirit of Singapore boat ride, Madame Tussauds Singapore and Marvel 4D Experience (refer to ‘What’s Inside for more information).

 

Can I re-enter with the same day ticket?

The admission ticket is only valid for one-time use, on same-day purchase only. Should you wish to re-enter to the attraction after you exit, you will need to re-purchase a new ticket.

 

What is the validity of the tickets that are purchased online?

The tickets are valid for 3 months from the order date unless specified otherwise. Online tickets are best booked 2 hours prior to visit. Expired tickets will not be accepted and cannot be extended. Ticket redemption has to be made on the same day of visit; advanced redemption is not allowed.

 

Payment

What are the payment modes available at the ticketing counter in Madame Tussauds Singapore?

We accept NETS, VISA, MasterCard, UnionPay credit cards. We do not accept American Express and JCB cards. We also accept cash (Singapore dollars and/or Brunei dollars)

 

I have made an online purchase on the behalf of someone using my credit card, do I need to be present on the day of visit?

If the credit card holder is not attending on the day, you will need to generate a signed consent letter which states that you give permission to collect the tickets with the named party, photocopied of buyer’s photo ID, signature and last 4 digit of the credit card. The letter will then be retained by Madame Tussauds Singapore.

 

Can I make a refund?

No refund/exchange is allowed.

 

Within the attraction

Are food and drinks allowed within the attraction?

No food and drinks are allowed within the attraction (including baby food).

 

Is there any nursing room in the attraction?

No, the toilets do not include nursing room or baby change table.

 

Will there be any planned guide tours?

No, we do not have any guided tours as it is self-guided.

 

Am I allowed to touch the wax figures?

Yes, surely you can! At Madame Tussauds Singapore, you can get up close and personal with the celebrities, icons and historical leaders in a fully interactive experience.

 

What is the duration of boat ride?

The boat ride lasts about 3 minutes.

 

Are there any height/age/weight restriction to the boat ride?

Children aged 12 years and below, and of height below 1.4metres have to be accompanied by adult during the ride. Please note that no babies in arms are allowed.

 

What should I be aware of if I am interested in doing a wax hand?

Wax hands are not recommended if you:

  • Have skin allergy
  • Have sensitive skin
  • Have broken skin
  • Dislike hot liquid
  • Are under the age of 5
  • Have high blood pressure
  • Are pregnant

 

Accessibility

Are all the wax figures placed at the same level?

Yes, all the wax figures are placed at the ground level of Madame Tussauds Singapore.

Can I use wheelchair at Madame Tussauds Singapore?

Yes, you can use a wheelchair in Madame Tussauds Singapore. Our trained staffs will ensure that guests who require assistance are transported safely from floor to floor within the building by means of an elevator designated for this purpose.  However, we can only accommodate 2 wheelchairs at one time for safety reasons. The Spirit of Singapore boat ride does not accommodate wheelchairs or guest with serious mobility issues.

 

Can I use pushchair/pram inside the attraction?

Families with young children are advised that baby prams are not allowed in the attraction. Prams have to be left outside at the drop-off point. Management will not be responsible for theft or damage to any prams or valuables left inside.