Notice: Temporary Closure on 28 Nov, 5 Dec, 12 Dec

Due to facility maintenance, Madame Tussauds Tokyo will be temporarily closed on 28 November (Tuesday), 5 December (Tuesday), and 12 December (Tuesday).

We sincerely apologise for any inconvenience caused.

Customers with affected tickets may opt for a refund or date reschedule.

 

If you would like to reschedule your visit date:

If you purchased from Madame Tussauds Tokyo's official website, please visit our booking portal here to change your visit date and timeslot.

If you are facing issues changing the date on our booking portal, please contact us via email with the following details:

Groupsales.Tokyo@merlinentertainments.biz

1. Name
2. Email address
3. Ticket order number (9-digit order number starting with 6)
4. The date and time you wish to change to

 

If you would like to request a refund:

If you purchased from Madame Tussauds Tokyo's official website, please contact us with the following information:

Email: Groupsales.Tokyo@merlinentertainments.biz

Phone: 0800-100-5346 　〈Weekdays only when Attractions are open: 10:00-16:00〉

1. Name
2. Email address
3. Ticket order number (9-digit order number starting with 6)