Washington D.C.
Menu
Washington D.C.
Menu

Frequently Asked Questions

Have a question?  Well, we have the answers!

Food and Drink

Can I eat or drink at Madame Tussauds?
No, eating and drinking are not permitted at Madame Tussauds. All guests will be asked to finish any food or beverages before entering the attraction. Concessions (i.e. soda pop, candy, water, juice, etc.) are sold in the attraction.

Getting Here

Where can I find detailed directions to Madame Tussauds?
Please visit our Getting Here page for detailed directions to Madame Tussauds Washington, DC.

Where are the nearest Metro stations?
Metro Center: Orange, Silver, Blue, and Red Lines (Exit 11th Street)
Gallery Place/Chinatown: Green, Yellow, and Red Lines
For more information and to plan your visit, go to www.wmata.com.

Where is the nearest parking garage?
There are two nearby parking garages:

Central Parking
10th Street, NW
(202) 496-4200

Atlantic Parking
10th Street, NW
(202) 466-5050

Groups

Does Madame Tussauds offer a discount for groups?
Yes, groups of 10 or more are eligible for special discounted rates. For more information, please visit our Group Visits page.

Do I have to purchase group admission tickets in advance?
No, group admission tickets can be purchased upon arrival at the admissions counter. Birthday parties, bridging ceremonies, DJ Dance Parties, educational workshops, and group meal packages MUST be booked in advance.

Do your meal packages accommodate food allergies?
Of course!  Just let us know your needs and restrictions when you book!

I regularly bring groups to Madame Tussauds. Do you offer any further discounts?
If you frequently bring groups to Madame Tussauds, contact our Trade Sales Department and inquire about our trade account facilities and additional benefits.

Online Ticket Sales

I did not receive a confirmation email.
If you did not receive a confirmation email, please bring your booking confirmation number that appeared on the final booking screen.

I lost my booking confirmation number.
If you have lost your booking confirmation number, don't worry.  When entering the attraction, alert our admissions staff that you lost your booking confirmation and show them the credit card that you used to purchase the tickets.

Please note, to help eliminate fraud: for all online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.

Will I receive tickets in the mail?
You will not receive tickets in the mail. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.

Purchasing Tickets

Do I have to purchase admission tickets in advance?
No, regular and group admission tickets can be purchased upon arrival at the admissions counter. Birthday parties, bridging ceremonies, DJ Dance Parties, educational workshops, and group meal packages MUST be booked in advance.

What credit cards do you accept as payment?
We accept Visa, MasterCard, American Express and Discover. You will need to present a valid ID with your credit card.

Do you accept the Euro or other foreign currency?
No, we only accept payments in cash (U.S. Dollar) and credit card (Visa, MasterCard, Amex, and Discover).

Can I pay by check?
We only accept checks for group reservations booked in advance. Groups must be paid in full 2 weeks prior to arrival date. Checks must be made payable to “Madame Tussauds.”

Is there an ATM machine at Madame Tussauds?
No.

How do I use my Madame Tussauds discount coupon?
Each promotion has it unique instructions and conditions. Please read these details in the fine print to redeem your discount. Generally, the offer must be presented to the admissions host at the time of purchase. 

Taking photos

Can I take a camera to Madame Tussauds?
YES, we encourage guests to bring cameras, camera phones, and/or selfie sticks to capture memories of their visit.  Cameras are permitted in all public areas of Madame Tussauds . If you are a film crew or press and need access to the attraction, please contact us for further information.

Visiting Madame Tussauds

Can I take large bags or luggage to Madame Tussauds?
For security reasons, large bags or luggage are not permitted to be left with Madame Tussauds staff.

Are weapons permitted in Madame Tussauds?
No, no weapons of any kind are permitted in the attraction.

How long does a visit to Madame Tussauds last?
The tour through the attraction is self-guided. It should take you approximately 60 to 90 minutes to complete your tour.

How long can I expect to wait in line to get into Madame Tussauds?
The line for Madame Tussauds during off peak season should take approximately 5 minutes. However, please note that lines can take up to 15 minutes during peak season.

Can I take a baby stroller to Madame Tussauds?
Yes, the attraction is stroller accessible. If you prefer not to bring the stroller through the exhibit, please speak with a Madame Tussauds hospitality host. Please note that Madame Tussauds is not responsible for any lost, unclaimed, or damaged property.

What is your policy regarding inclement weather ?
As long as WMATA metro is operating, Madame Tussauds Washington, D.C. is open.

Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit Service Animals.

Are there wheelchairs available?
Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis.

Is Madame Tussauds Washington, D.C. accessible to guests with disabilities?
Yes, Madame Tussauds is accessible to guests with disabilities. Our trained staff will ensure that guests who require assistance are transported safely from floor to floor within our building by means of an elevator designated for this purpose.

Does Madame Tussauds Washington, D.C. have lockers?
Yes, lockers are available for visitor rental at a small fee.

Additional Questions?  Please contact us.