In an abundance of caution, Madame Tussauds Washington, D.C. will temporarily close effective Wednesday, March 18. We will remain in contact with the authorities on when we should re-open. If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020.
FREQUENTLY ASKED QUESTIONS
When will Madame Tussauds D.C. reopen?
While we will continue to monitor this situation closely, Madame Tussauds D.C. will remain in contact with the authorities on when we can re-open.
Can I reschedule and visit at a later date?
If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.
How do I request a refund?
To request a refund, please send your name, confirmation and the email address of the purchaser to email@example.com. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.
How long will it take to get my refund?
Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website, madametussads.com/Washington-DC
What if I bought my ticket from another seller/website?
If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of Madame Tussauds Washington D.C. they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.
What if I had planned a school field trip, group visit or birthday party?
If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you at a future date. For additional questions, please contact firstname.lastname@example.org
How does the closure of Madame Tussauds Washington D.C. impact Annual Passes?
Each active annual pass will be extended for the number of days that the attraction was closed. This will happen automatically and (pass holders OR members) do not need to take any further action.
Thank you for your cooperation and understanding.