Group Rules and Regulations

Group Rules and Regulations

  1. School and camp groups are required to provide 1 adult chaperone for every 10 children.
  2. Changes to your reservation must be submitted at least 24 hours prior to your scheduled visit date.
  3. Certificate of Tax Exemption MUST be submitted prior to making the final payment, otherwise it will not be honored.
  4. There are NO Refunds on Deposits or Full Payments.
  5. Any unused pre-paid tickets may be exchanged for open tickets upon your group’s check-in at admissions. Open tickets are valid through December 31st of the current calendar year.  Tickets will not be exchanged once your group is checked in.  There are absolutely NO refunds.
  6. We reserve the right to cancel your order (paid or unpaid) within 21 days of your scheduled visit. Should this happen, a full refund will be given and an effort will be made to reschedule your visit.
  7. We reserve the right to close certain experiences or exhibits without notice.
  8. Due to the extremely fragile nature of the wax figures and the high cost of maintenance, groups are prohibited from pulling the hair, poking the eyes, or slapping the hands of the wax figures. Do not attempt to remove the props from hands or clothes from the figures.
  9. DO NOT ATTEMPT to remove the props from hands or clothes from the figures.
  10. Running is not permitted in the attraction.
  11. Security and First Aid can be obtained by contacting nearest staff person.
  12. Madame Tussauds DC reserves the right to remove any individual or group that does not comply to our guidelines.

IMPORTANT:  Group leader must initial Rules and Regulations Acknowledgement on the Group listing.