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Disabled Access

Madame Tussauds Blackpool: Access Statement 2016

 

Introduction

Madame Tussauds Blackpool is located on the Central Promenade in between the North and Central piers, and only 300m south of the iconic Blackpool Tower. Located directly opposite the sea front the attraction can be seen on approach from both north and southbound travel along the promenade.

The attraction is accessible directly from the public footpath on the promenade.

Further accessibility information can be found below but please feel free to contact us if you require any further assistance  at Guest.enquires@madame-tussauds.com. We look forward to welcoming you soon.

We do offer complimentary tickets for carers. Proof of disability is required such as Blue Badge, Carers Badge, Disability Allowance Letter and Carers Allowance Letter

We have two lifts in the building which are for use by our Disabled guests.  When you arrive at admissions, our Team will advise you of the location of the lifts.  The first  lift which takes you up through the attraction,  is operated by a member of staff,  the second smaller passenger lift,  which brings you back down through the building  can be   operated by Guests.  Please note that the smaller passenger lift is only suitable for standard size wheelchairs

For Health & Safety reasons, we cannot allow motorised scooters into the attraction – however, we can offer a manual wheelchair for guests to transfer into. 

We allow 3 Wheelchair Users per hour into the attraction – this is for Health & Safety reasons.  Time slots can be pre-booked in advance by contacting the above e-mail address or by phoning our Booking line on 0871 282 9200* will be pleased to book you into a time slot at no additional cost.

 *calls cost 13p per minute plus network charges

We have a buggy park which is situated behind Admissions, if you wish to leave your pram there until you have been around the attraction you may do so.   We do advise you to leave your pram or pushchair in the Buggy Park, as at Peak periods the Lifts will be prioritised for Wheelchair users

We do offer complimentary tickets for carers. Proof of disability is required such as Blue Badge, Carers Badge, Disability Allowance Letter and Carers Allowance Letter.

 

Pre-arrival

Train

The nearest train station to the centre is Blackpool North located on Talbot Road, approximately 0.8 miles away. Taxis are readily available from the train station and all should have accessible vehicles. On occasion that there aren’t any taxis available, C Cabs is have a large fleet of accessible vehicles and can be contacted on 01253 292929

Buses

Buses operate frequently from the train station but don’t run directly to the Madame Tussauds Blackpool.  If you are traveling from a nearby location, the 68 Stagecoach bus runs from Preston to Blackpool town centre which is just 500m from Madame Tussauds. There are also bus stops roughly 50m either side of the attraction if traveling from other nearby locations. All Blackpool Transport buses are accessible for wheelchair users; however mobility scooters require a permit to be obtained prior to travel. There are no audible or visual announcements made regarding the different stops when traveling on the bus.

Trams

Trams operate from Starr Gate all the way through to Fleetwood along Blackpool Promenade. Operating roughly every 10 – 15 minutes, there is a tram stop almost directly opposite the Madame Tussauds, just outside Central Pier.  All trams (Excluding Heritage Trams) have level boarding and step-free interiors, with designated pushchair/wheelchair areas to ensure accessibility for all. All except the Heritage trams have both visual & audible announcers to inform passengers of the next stops.

Local Area

Being situated just 350m from the town centre the surrounding areas are usually quite busy, particularly during school holiday periods. There is a traffic light point roughly 30m from the centre allowing you to safely cross from the promenade and access the attraction, along with dropped pavements either side of the centre with tactile paving roughly 100m apart.

A map of the local area can be found Here.

Local Services

There are 16 radar accessible toilets operated by Blackpool Council. A map detailing the location of each can be found here: RADAR toilet map

Hotels with accessible facilities can be found here: Accessible hotels. There is also a Bond Hotel located in Blackpool which can be found Here.

Blackpool wheelchair & scooter hire can offer both equipment hire and repair and can be contacted on 01253 408453 or http://www.blackpoolwheelchairs.co.uk/

Car Parking & Arrival

Unfortunately we don’t have onsite parking due to the location of the centre. The street at the rear of the attraction (Bonny Street) can however be used as parking for blue badge holders, and there are 2 council operated car parks located less than 100m away from the main entrance. Both car parks have street lamp lighting in the car park areas as well as on the adjacent streets. The streets surrounding the centre are all fairly even, with tactile paving at drop curbs along the promenade with colours to highlight the dropped area as well. The pavement on approach to the main entrance is on a very slight incline and a coloured paved area indicates the entrance section to the attraction. The nearest dropped curb is roughly 20m from the centre.

Main entrance & Reception

The reception area is located on the ground floor directly as you enter. The width of the entrance doors is 1.5 metres. The floor in the reception area benefits from ALCO safety flooring and is level. The reception is lit by small spot lights however the area does benefit from a lot of natural light.

Once you have obtained your tickets, the attraction is split across three floors.  There is an escalator, situated in our Crime area, leading from the ground floor to the first floor where you will find Docu Drama.  There is also a lift available for Disabled guests or families with prams. This lift is situated on the Ground Floor, just by Keith Lemon. The lift is operated by a member of staff.   We do have a buggy park which is situated behind Admissions, if you wish to leave your pram there until you have been around the attraction.  For Health & Safety reasons, we cannot allow motorised scooters into the attraction – however, we can offer a manual wheelchair for guests to transfer into.

Attraction (Displays and exhibits)

There is background music playing in each area of the centre and some videos have audio playing on them.

Additional Information

We have qualified first aid staff on site at all times. You should contact any member of our team if you require any first aid assistance.

We have completed in-house training to assist our staff in aiding disabled visitors to the best of their ability and in the future will have completed the Disabled Go training.

We welcome assistance dogs and can provide water bowls on request.

We have 2 refuge points in the attraction in the event of a fire evacuation; with an evacuation chair in each location. The first location is on the landing area at the bottom of the stairs as you leave the Locker Room.  The second is on the staircase leading from the Second Floor down to Seaside. In the event of an evacuation our team members will advise you of the nearest refuge point and our trained team members will meet you and assemble the evacuation chairs in order to safely assist you from the building. The chairs have a safe working load of 120kg.

Future Plans

With the majority of our centre being on the first floor of the building this does limit our ability to make some adaptations. We do plan to review our signage and introduce tactile signage where appropriate. We will also be printing our leaflets and evacuation process in larger print, and will be providing magnifying glasses and pens/paper at our admissions desk for guests to use where required. We will continually review our accessibility statement and if you do have any suggestions we would welcome any feedback. Our contact details are below.

Madame Tussauds Blackpool

87/89 Central Promenade

Blackpool

FY1 5AA

 

01253 299483

 

Guest.enquires@madame-tussauds.com