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Help Centre

If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen. If you have lost your booking confirmation number don't worry. Just bring the credit card you booked with.

Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder. You will not receive tickets in the post. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.

Make sure you visitBuy Tickets for full details on all our ticket packages.

A family ticket consists of 2 adults and 2 children.

A child is considered 4 - 15 years. 3s and under enter Madame Tussauds Sydney free of charge.

No. A person aged 15 years or under must enter the attraction with an adult (18 years and above) for safety reasons.

No, eating and drinking is not permitted at Madame Tussauds Sydney other than light snacks bought on the premises.

It takes around 2 hours to complete a visit of Madame Tussauds Sydney.

We suggest not bringing any valuables into the attraction; if you do not need them, do not bring them. If you must, please keep them in a safe place. If you have a lot of baggage, you can store it at Travel Australia Centre on George Street for roughly $10 per item per day.

No animals or pets are permitted into Madame Tussauds Sydney. However, we do permit seeing eye dogs, guide dogs and hearing eye dogs.

Yes. At Madame Tussauds Sydney you can get up close and personal with celebrities, icons and historical leaders in a fully interactive experience.

Cameras are allowed in all areas of Madame Tussauds Sydney. If you are a camera crew and you require to film in our premises please contact our press office for further information.

Yes. There are photograph opportunities within Madame Tussauds Sydney to ensure you take home an everlasting with your favourite celebrity. Photograph collection point is located at the end of the attraction.

Yes. The photograph collection point is located at the end of the attraction.

There is full disabled access throughout Madame Tussauds Sydney. Larger motorised wheelchairs may not be able to access all areas of the attraction.

Any general or redemption enquiry on McDonald’s Monopoly campaign – please refer to the official FAQs page here or you can also contact our partner at monopoly@myinstantrewards.com.au / 1800 960 950

Simply choose the "Annual Pass Pre-Book" ticket on our Tickets page 

You will need to pre-book for any individual visiting Madame Tussauds Sydney, including children under 3. This pre-book ticket can be used for any individual of any age

We encourage guests to arrive 10 minutes before their timeslot. However, there is a 15 minute window for entering the attraction, so if you are a little bit late, please don't worry

If the time slot you are after isn't available that does mean that time slot is fully booked.

Simply head to the attractions ticket page and pre-book the date and time of your visit. You can do this for as many attractions that your combination pass states (2,3 or 4). 

You currently cannot book for a Tuesday or Wednesday visit as our attractions are closed on these days until further notice. However, during School Holiday periods we are open 7 days a week. Make sure to check our opening times here before your visit. 

Time slots must be booked prior to your visit to ensure we are able to manage the capacity of our attractions to align with our new health and safety procedures 

If the above doesn't answer your question, or you'd like to make a complaint or compliment, please contact us at:

Email: madametussauds@merlinentertainments.com.au

Telephone: 1-800-205-851

Standard landline call changes apply. Calls from mobile operators and other networks may vary.