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Privacy Policy

Privacy Policy

We use a CRM service provider called Salesforce Service Cloud and Salesforce Marketing Cloud to send emails, SMS and MMS.
These databases, containing Personal Information, are stored in a secure server located in the Germany. In compliance with current privacy legislation we take full responsibility for Personal Information held by Salesforce.

Details of Salesforce Privacy Policy can be found here https://www.salesforce.com/au/company/privacy/full_privacy/. Upon written request either by mail or email we will provide a copy of Privacy Policy to you.



7. Right to Access and Correct Your Personal Information 

We take all reasonable steps to ensure your personal information is accurate, up-to-date and complete. Individuals have the right to review, amend or delete their own personal and/or sensitive information that may be recorded on our databases. Information may be reviewed, amended or deleted by submitting a written request to privacy@merlinentertainments.com.au. There are no charges for submitting a written request to review, amend or delete your personal and/or sensitive information. 

Approved amendments will be made within thirty days after the date of receiving your request. If we are unable to approve your request we will provide you with a written response outlining the reasons why your request was not approved. 

In relation to a request to delete information all reasonable steps will be taken to delete that information, except where it is required for legal reasons. Deletion of information may result in Merlin being unable to provide you with certain services. 

8. Security 

We are committed to keeping all personal information secure and have taken reasonable steps to prevent unauthorised access, modification or disclosure. We have implemented technology and security features to make the website as secure as possible and to safeguard your personal information. 

Please contact us immediately should you become aware or have reason to believe that there has been any unauthorised use of your personal information in connection with our website. 

9. Use of Tracking Technologies 

We may use "cookies" which are a feature placed on your hard drive to recognise and identify your computer. Cookies are used for identification purposes and allow certain functions on the website to work as intended. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity. The cookies track your use of the website to learn about your preferences so that we may improve our website. 

Please note that if you prefer not to receive cookies you can configure your Internet browser to reject them or to notify you if they are being used. This may limit the functionality of our website and we take no responsibility for your configuration of your Internet browser. 

10. Problems, Queries or Complaints 

For further information regarding this Privacy Policy, to request a paper copy of this Privacy Policy or to make a complaint about the steps taken by us to protect your personal information or privacy, please contact our Privacy Team by emailing privacy@merlinentertainments.com.au or telephoning +61 (0)2 9333 9289. 

We will investigate any complaints received in writing and do our best to resolve them as soon as possible. We endeavour to respond to your complaint within 14 days after the date of receiving the complaint. 

If you are not satisfied with our response to your complaint, you can refer your complaint to the Office of the Australia Information Commissioner. You can contact the Office of the Australia Information Commissioner by telephoning 1300 363 992 or online at www.oaic.gov.au

We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our obligations under the Privacy Act 1988 or current legislation and regulations.