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Disabled Accessibility

Madame Tussauds would like to welcome everyone to our famous attraction regardless of their ability or disability.

The majority of our facilities and entertainment are designed to be fully accessible to guests with a disability.

Our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift specially designated for this purpose.

The lift is only suitable for standard wheelchairs, however a courtesty wheelchairs available on information center in Decks Tokyo Beach.

For safety reasons we can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance.

We offer a special admission price to guests with disabilities. We require documentary proof of disability at the admission.

Website Accessibility

Madame Tussauds recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.