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Know before you go

Frequently Asked Questions

We would like to reassure everyone that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. These include:

  • Lower capacity – whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience
  • We continue to highly recommend that face coverings are worn inside our attractions
  • You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff
  • Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
  • You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the attraction

Madame Tussauds Dubai adheres to all rules and regulations set out by Government authorities, including Department of Tourism and Commerce Marketing (DTCM), Dubai Economic Department (DED), Dubai Health Authority (DHA) and Dubai Municipality (DM) to ensure the health and safety of everyone on our premises in the post COVID-19 world. Please be assured that we work in close cooperation with the local health authorities to support any direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor any report of a suspected case at our attraction closely, taking all necessary precautions.

Ticket Information & Bookings

It is easy to revalidate your ticket to visit on a later date. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to 24 hours before your arrival time.

Please get in touch with our Guest Experience Team on MTDubai@merlinentertainments.biz including your Name and Booking Number in the email, and we will assist you further.

 

Guests who are people of determination will pay the normal ticket price but are entitled to bring one caregiver at no charge, tickets can be purchased at the attraction.

One ticket is provided at no charge for a group of 15 people for groups and tour groups.