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Know before you go

Frequently Asked Questions

Unfortunately, food and drinks are not allowed inside the attraction.

We accept cash in AED, or payment by credit card (excluding AMEX)

Yes! The attraction is stroller-accessible

In case you would like to reschedule your ticket, you can send an email to to request a new date and time and we will try to accommodate your request

Please email for assistance

Madame Tussauds is a family-friendly attraction, and all ages are welcome

Ticket Information & Bookings

It is easy to revalidate your ticket to visit on a later date. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to 24 hours before your arrival time.

Please get in touch with our Guest Experience Team on including your Name and Booking Number in the email, and we will assist you further.


Guests who are people of determination can enter for free and a caregiver can purchase a ticket at the attraction.

One ticket is provided at no charge for a group of 15 people for groups and tour groups.