Special Arrangement

As a precautionary measure in line with prevention efforts taking place across Hong Kong, we are temporarily closing from 6pm on March 28, 2020 (last admission at 5:15pm) until further notice.

Holder of our general admission tickets purchased at our main entrance or brand website, please keep the tickets for exchange or refund. For guests who purchased tickets via our authorised agents or channels, please look for them for exchange or refund, Madame Tussauds Hong Kong will provide necessary assistance.

We apologise for any inconvenience caused.

FAQs

Food and Drink
How to visit Madame Tussauds?
Visiting Madame Tussauds
Taking photographs
Ticket Purchase Channels
Ticket Purchase Enquiries
Trade Groups
Inclement Weather Arrangements



Food and Drink

Can I take food and drink into Madame Tussauds?
No outside food and drinks are allowed in the attraction.

Where can I buy food and drink in Madame Tussauds?
Refreshments are available in Selfie Gallery. You can also purchase the drink at the exit of the attraction.


How to visit Madame Tussauds?

You may refer to one of the following ways:

  1. New World First Bus no. 15C + Peak Tram 
    Take New World First Bus no. 15C from the Central (Pier 7) to the Garden Road Peak Tram Terminus. Then take the tram up to The Peak Tower. 
  2. On Foot + Peak Tram
    Take the J2 Exit of Central MTR Station, walk through Chater Garden to get to the Garden Road Peak Tram Terminus. Then take the tram up to The Peak Tower. 
  3. New World First Bus no. 15
    From Central (Pier 7) via Admiralty, Wanchai to the bus terminus at The Peak. Then walk to The Peak Tower.
  4. Minibus no. 1
    From MTR Hong Kong Station Exit F, go to the minibus teminus at Two International Finance Centre. Take the minibus up to The Peak. Then walk to The Peak Tower.



Visiting Madame Tussauds

How long can I normally expect a visit to last?
It takes around one and half hours to complete a visit of Madame Tussauds.

Can I use wheelchair or baby stroller?
A wheelchair or baby stroller can be used during your visit. You can also use the elevator inside the attraction. Please contact our on-site staffs for assistance. 

Am I allowed to touch the figures?
Yes. At Madame Tussauds you can get up close and personal with celebrities, icons and historical leaders in a fully interactive experience.

Can I take a pet in to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds.

Can I leave luggage at admission?
We are sorry that we do not have any lockers nor cloakrooms onsite for storage. Enjoy your journey here with all your belongings!

 



Taking photographs

Can I bring a camera?
Cameras are allowed in all areas of Madame Tussauds apart from Jackie Chan's wax figure.

Can I buy photographs at Madame Tussauds?
Yes. You can also purchase key rings, magnet, mugs and glasscubes. Photograph collection points are located throughout the attraction.

 

Ticket Purchase Channels

 

Where can I purchase admission tickets for Madame Tussauds Hong Kong entry?
You may buy tickets at:

Can I change the visit date of my ticket?
The purchase of a ticket is subject to booking a date for the visit and it cannot be changed once your purchase has been confirmed.



Ticket Purchase Enquiries

What do you accept for payment?
We accept cash (HKD and RMB), Visa, Mastercard, Alipay, WeChat Pay and China Unionpay.

Can I pay by cheque?
We do not accept cheques.

*Please be aware that oversea transaction charges could be added by your bank, in accordance with your payment card rules and regulations.



Trade Groups

Do you do a special rate for group visits?
Madame Tussauds Hong Kong welcomes group bookings from schools, community centres, travel agents, associations, corporations and tourist groups. Special discounts are offered for group bookings.


Inclement Weather Arrangements

Madame Tussauds Hong Kong may suspend or delay opening times during inclement weather. Please refer to the following:

Amber or Red Rainstorm Warning; Tropical Cyclone Signal No.1 or No.3:
Madame Tussauds Hong Kong admission and Madame Tussauds combo kiosk remains open.

Rainstorm Warning; Tropical Cyclone Signal No.8 or above:
Warning issued before attraction opens
Our attraction will delay opening time until approximately 2 hours after the warning is lowered.

If the signal is lowered 2 hours before our attraction closing on that day, we will remain closed for the rest of the day. (e.g. Our attraction closing time is at 10:00pm, and if the Signal No.8 is lowered at 8:00pm, our attraction will remain closed the whole day.)

Warning issued during attraction opening times:
Our attraction will be closed in the shortest time subject to the clearance of guests in attraction.

If you have any inquiries, please contact (852) 2849 6966 or email to info@madame-tussauds.com.hk