TICKET BOOKING TERMS & CONDITIONS
Tickets purchased online can not be used in conjunction with any other offer, promotion, voucher or exchanged for cash. Ticket only redeemable at the attraction stated. Madame Tussauds reserves the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons, and that no refunds can be given in these circumstances. Madame Tussauds reserves the right to refuse entry without explanation.
BOOKING TERMS & CONDITIONS
1. MAKING YOUR BOOKING
The party leader must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website. At the end of the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be confirmed by a booking reference, we will reconfirm your booking by email. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However, if you have spam filtering on your email account, our email might not reach you. If this occurs, your email voucher will serve as proof of payment for your attraction ticket and you will need to present this confirmation email at the appropriate entrance to gain entry. You must take the confirmation email with you or you may not gain entry. Please check your booking confirmation carefully as soon as you receive it. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
Full payment is required at the time of booking.
3. YOUR CONTRACT
A binding contract between you and Madame Tussaud’s Nashville LLC comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract incorporates Madame Tussauds' standard terms and conditions. This contract and all matters arising out of it are governed by both the law of the state of New York and Federal law.
4. THE COST OF YOUR TICKET(S)
We are committed to providing great value offers on tickets; where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking and include tax.
5. CHANGES BY YOU
Once a booking reference has been issued it will not be possible to amend or transfer your booking.
6. CANCELLATION BY YOU
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through the call center. As soon as you cancel, your unique confirmation email voucher will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings. For cancellations please contact our call center.
7. CHANGES AND CANCELLATION BY US
Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
8. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
9. OUR LIABILITY TO YOU
(1) We promise to make sure that the ticket arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
- 'force majeure' as defined in clause 8.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised in our leaflet or website and we have not agreed to arrange them.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.
(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(6) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".
10. COMPLAINTS AND PROBLEMS
In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You must write to our Visitor Services Team at the attraction you have visited, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
11. YOUR RESPONSIBILITIES
Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the attraction visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.
12. CONDITIONS OF SUPPLIERS
Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
13. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
14. CALL MONITORING AND RECORDING
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
SOCIAL MEDIA RIGHTS
PLEASE READ THESE TERMS AND CONDITIONS (TERMS) CAREFULLY. BY HASH TAGGING [#MADAMETUSSAUDSUSA, #MADAMETUSSAUDSUSA, #TUSSAUDSNASHVILLE, #MADAMETUSSAUDSNASHVILLE, #MADAMETUSSAUDS OR TAGGING [@MADAMETUSSAUDSUSA] YOU ARE CONFIRMING YOUR ACCEPTANCE OF THESE TERMS IN RELATION TO OUR USE OF YOUR CONTENT.
IF YOU DO NOT AGREE TO THESE TERMS PLEASE DO NOT RESPOND TO OUR REQUEST TO USE YOUR CONTENT.
Who we are and how to contact us
Madame Tussauds Nashville LLC (a Merlin Entertainments Group Company) operating under the name Madame Tussauds Nashville is registered in United States of America under the company number 5977436.
What these terms cover
These are the terms and conditions on which you license to Madame Tussauds Nashville LLC, its subsidiaries, affiliates, licensees, its subcontractors, consultants and agents including without limitation Merlin Entertainments Limited (company number 08700412) (referred to as "Madame Tussauds" "we" or "us") the use of all images and materials (including photographs, audio and video material) (Content), which is owned or licensed by you in whatever medium or form.
Term of this license
This license shall commence on the date that you indicate your acceptance of these Terms by placing a hash tag on the relevant social media platforms and/or emailing across content to the Madame Tussauds, Madame Tussauds’ use of the Content.
Grant of license
In consideration of Madame Tussauds displaying your Content on a website connected with Madame Tussauds or a website promoting ‘Madame Tussauds’, you hereby unconditionally and irrevocably grant Madame Tussauds, a perpetual, non-exclusive, fully-transferable, royalty-free, worldwide, sub-licensable license to use, copy, reproduce, modify, transmit, publish, edit, display and make derivative works of the Content on any media now known, or hereafter developed, in formats and contexts for any purpose including but not limited to the promotion of the service or related business activities and the right to make commercial use of the Content and excerpts of the Content in advertisements for, and in marketing and promotional materials related to, Madame Tussauds (the "Licensed Rights").
You hereby waive any and all moral rights or similar rights that you may have in the Content and understand Madame Tussauds shall be under no obligation to credit you or publicly acknowledge your rights in the Content.
Your rights in the Content
You retain all rights in the Content and nothing in these Terms shall be taken to grant any rights to Madame Tussauds in relation to ownership of the Content.
You understand that in providing us with the Licensed Rights, Madame Tussauds shall have absolute discretion in whether it uses the Content and shall not be obliged to use, distribute, display or make derivative works of the Content.
Each party warrants to the other that it has full power and authority to enter into these Terms.
You warrant to Madame Tussauds that you:
- Own or control all the rights necessary to grant Madame Tussauds the Licensed Rights referred to above;
- the Content does not infringe the rights of any third party (including without limitation copyright, moral rights, privacy rights and publicity rights);
- and you have obtained all relevant consents, releases and waivers to permit the public distribution of the Content;
- the Content does not infringe any third party's intellectual property rights, other proprietary rights or rights of publicity or privacy;
- the Content does not contain any viruses, Trojan horses, worms, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or personal information.
Limitation of remedies and liability
Nothing in these Terms shall operate to exclude or limit either party's liability for:
- death or personal injury caused by its negligence; or
- any other liability which cannot be excluded or limited under applicable law.
Transfer of rights to someone else
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, we may transfer our rights and obligations under these Terms to another organization.
Any notice or other communication given to a party under or in connection with these Terms shall be in writing and shall be by pre-paid first-class post or other next working day delivery service at its registered office (if a company); or sent by email to the address specified in above (in relation to us) or the email address used on the social media website for which we obtained your Content.
These Terms constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, licenses, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Nobody else has any rights under this contract
No one other than the parties, their successors and permitted assignees, shall have any right to enforce any of its terms.
Variation to these Terms
No variation of these Terms shall be effective unless it is in writing and signed by the parties (or their authorized representatives).
Which country's laws apply to any disputes?
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with its subject matter or formation are governed by and construed in accordance with the law of United States of America. The parties irrevocably agree that the courts of Unites States of America have non-exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) that arises out of or in connection with these Terms or its subject matter or .
Subject to the below, you have the right to revoke your consent to the use of your Content. If you wish to revoke consent, please contact the email address in the Contact and Complaints clause below.
You acknowledge that whilst you can revoke your consent and prevent the use of your Content in future projects, it may not be possible for your Content to be completely removed from some materials, including but not limited to, physical marketing materials already in circulation.
Contact and Complaints
The primary point of contact for all issues arising from this Policy, including requests to exercise data subject rights, is Merlin’s Data Protection Officer. The Data Protection Officer can be contacted in the following way:
To exercise your data subject rights, please complete the request form available here.
Contest Rules - Darius Rucker Giveaway
“Madame Tussauds Nashville – Darius Rucker - Artist of the Month Giveaway”
NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ALL FEDERAL, STATE, LOCAL, AND MUNICIPAL LAWS AND REGULATIONS APPLY. VOID WHERE PROHIBITED.
BY ENTERING YOU AGREE TO THE FOLLOWING RULES:
The Giveway is being conducted by Madame Tussauds Nashville, LLC, a Delaware limited liability company d/b/a Madame Tussauds Nashville (the “Sponsor”), located at 515 Opry Mills Drive, Nashville, TN 37214 (a member of the Merlin Entertainments Group (“Merlin”)).
The “Madame Tussauds Nashville – Darius Rucker - Artist of the Month Giveaway” (the " Giveaway ") is open to legal residents of forty-nine (49) United States (Residents of Rhode Island are not eligible to participate) and the District of Columbia who are at least twenty-one (21) years old at the time of entry. Individuals who are or were employees of Sponsor, or its affiliates, manufacturers, sales representatives, subsidiaries or parent companies, advertising/sales promotion agencies, or judging organizations since January 1, 2022, as well as the immediate family (spouse, parents, siblings, and children) and/or those living in the same household of each are not eligible. The Giveaway is subject to federal, state, and local laws and regulations. Void where prohibited.
- Agreement to Official Rules
Participation in the Giveaway constitutes Entrant's full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein.
- Giveaway Entry Period
The Giveaway Entry Period begins on October 9,2023 and ends on October 20, 2023 at midnight Central time (the "Giveaway Entry Period"). Entries that are submitted before or after the Giveaway Entry Period will be disqualified. Entries will be accepted only for the duration of the Giveaway Entry Period.
- How to Enter
The following rules apply to all entries:
Duplicate or multiple entries from an Entrant will automatically disqualify them from the Giveaway.
- LIKE + COMMENT on a post of you and Darius Rucker fanning out moment (concert, tickets, posters etc.)
- Follow us on @madametussaudsusa and on Facebook Madame Tussauds Nashville
- Share your post in your story.
Limit one (1) entry per individual. Entries submitted in excess of the stated limitation will be void.
All Entrants hereby agree that their Entry will be an original previously unpublished image, that the Entrant has obtained the consent of any persons other than Darius Rucker in the image who are identifiable, and that upon submission of their Entry, Sponsor shall each have an unlimited and irrevocable right to publish in any media whatsoever the Entry and use it, the Entrant’s name and likeness for any lawful purpose, including promotional purposes, all in perpetuity without further compensation.
By entering the Giveaway, each Entrant (on behalf of him/herself and his/her minor child/children as appropriate) also releases Meta, Instagram, Sponsor, and each of their affiliates, representatives, subsidiaries or parent companies from all liability arising from his/her entry in the Giveaway and, if the winner, utilization of the prize, and agrees to sign any additional documentation which Sponsor may reasonably request addressing this or any other Giveaway rules. Sponsor reserves the right to request from any Entrant additional documentation it reasonably believes is necessary to validate any entry or award any prize.
Sponsor will not be responsible for incomplete, lost, late, post-due, misdirected, copied, transferred, illegible entries or for failure to receive entries due to transmission failures or technical failures of any kind, including, without limitation, malfunctioning of any network, hardware or software, whether originating with sender or Sponsor. Any questions regarding the number of entries submitted or the owner of an email account shall be determined by Sponsor in its sole discretion, and Sponsor reserves the right to disqualify any entries by persons determined to be tampering with or abusing any aspect of the Giveaway.
- Prize Drawing
On or about October 20, 2023, at 5:00 p.m. Eastern time, the Sponsor will select six (6) Prize winners through an electronic, randomized drawing conducted from all eligible Giveaway Entries received within the Giveaway Entry Period. The winner selection process will be conducted as follows: Step 1) The Sponsor will choose by random selection six (6) Entries. Step 2) The Sponsor will verify compliance with the Rules and eligibility to win. Step 3) If any selected Entry is disqualified, steps 1 and 2 will be repeated until all six (6) winners are determined and qualified. By participating, Entrants agree to be bound by the Official Rules and the decisions of the judges, which shall be final and binding in all respects. Odds of winning a Giveaway prize depend on the number of eligible Giveaway Entries received during the Giveaway Entry Period.
- Winner Notification
The Sponsor will attempt to contact and notify the potential winners via email (?), on or about October 20, 2023. If any potential winner cannot be contacted within five (5) days after the date of the first attempt to contact him/her, the Sponsor may select an alternate winner in his/her place at random from the remaining non-winning, eligible entries.
Each potential Prize winner will be required to complete, electronically sign, and submit a Certificate of Eligibility within five (5) days of the date notice or attempted notice is sent, in order to claim his/her prize. If a potential winner cannot be contacted or fails to submit the Certificate of Eligibility within the required time period (if applicable), potential winner forfeits prize. Potential winners must continue to comply with all terms and conditions of these Official Rules, and winning is contingent upon fulfilling all requirements. In the event that any potential winner is disqualified for any reason, Sponsor will award the applicable prize to an alternate winner by random drawing from among all remaining eligible entries.
Six (6) Prizes will be awarded as detailed below:
Each Prize Winner in the Giveaway will be provided:
Admission Tickets for the Winner and one companion to the Madame Tussauds Nashville Wax Museum and one Darius Rucker swag bag.
Prior to using the Tickets, the Prize Winner and his/her guest over the age of 21 must show a government issued photo ID and complete and execute a Liability/Publicity Release.
Airfare or any other transportation and incidentals are not provided.
The Approximate Retail Value (“ARV”) of the each Prize package is $150.00 USD.
The ARV of all Giveaway prizes is $450.00 USD.
- General Conditions
In the event that the operation, security, or administration of the Giveaway is impaired in any way for any reason, including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Giveaway is unable to run as planned for any other reason, as determined by Sponsor in its sole discretion, the Sponsor may, in its sole discretion, either (a) suspend the Giveaway to address the impairment and then resume the Giveaway in a manner that best conforms to the spirit of these Official Rules or (b) terminate the Giveaway and, in the event of termination, award the prize at random from among the eligible, non-suspect entries received up to the time of the impairment. The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Giveaway or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to damage the website or undermine the legitimate operation of the Giveaway may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages (including attorney's fees) and any other remedies from any such person to the fullest extent permitted by law. Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision.
- Release and Limitations of Liability
By participating in the Giveaway, Entrants agree to release and hold harmless Meta, Instagram, the Sponsor, and each of their respective parents, subsidiaries, affiliates, advertising and promotion agencies, other companies associated with the Giveaway, and each of their respective officers, directors, employees, shareholders, representatives, and agents (the Released Parties) from and against any claim or cause of action arising out of participation in the Giveaway or receipt or use of the prize (including any travel or activity related thereto), including, but not limited to: (a) any technical errors associated with the Giveaway, including lost, interrupted or unavailable Internet Service Provider (ISP), network, server, wireless service provider, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone, cellular tower or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (b) unauthorized human intervention in the Giveaway; (c) mechanical, network, electronic, computer, human, printing or typographical errors; (d) application downloads, (e) any other errors or problems in connection with the Giveaway, including, without limitation, errors that may occur in the administration of the Giveaway, the announcement of the winner, the incorrect downloading of the application, the processing of entries application downloads or in any Giveaway-related materials; or (f) injury, death, losses or damages of any kind, to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrants’ participation in the Giveaway or acceptance, receipt or misuse of the prize (including any travel or activity related thereto). Entrant further agrees that in any cause of action, the Released Parties liability will be limited to the cost of entering and participating in the Giveaway, and in no event shall the Entrant be entitled to receive attorney's fees. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Giveaway. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages. Entrant acknowledges that the promotion is in no way sponsored, endorsed, or administered by, or associated with Instagram.
Participation in the Giveaway constitutes permission (except where prohibited by law) to use each Winner’s name, likeness, biographical information, photographs, and any statements or remarks made about winning or participating in the Contest for advertising and promotional purposes (in any medium) without additional compensation. Entrants acknowledge and agree that Sponsor may share any and all information collected through the Contest from time to time with their subsidiaries, parent companies, or other affiliated companies. Sponsor may verify that the Winners are qualified.
Except where prohibited, each Entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Giveaway or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Nashville, Tennessee. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, Entrants’ rights and obligations, or the rights and obligations of the Sponsor in connection with the Giveaway, shall be governed by, and construed in accordance with, the laws of Tennesssee, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than Tennessee.
- Rules and Winner List
To obtain a complete copy of the official Rules and Regulations or the names of the Winners send a self-addressed, stamped envelope to:
Madame Tussauds Nashville
515 Opry Mills Drive
Nashville, TN 37214
Please specify whether you want a copy of the Rules and Regulations or the names of the Winner.
4890-8292-4931, v. 2