FAQs

A full experience ticket is admission tickets which consist of 5 experiences; Images of Singapore, Spirit of Singapore boat ride, Madame Tussauds Singapore, Ultimate Film Star Experience and Marvel Universe 4D.

Digipass is digital photos available for download with several frames and effects. For more information on Digipass, you may refer to the guide here.

The admission ticket is only valid for one-time entry. Should you wish to re-enter the attraction after you exit, you will need to re-purchase a new ticket.

All our online tickets are dated. The ticket is only valid on the chosen date, unless  stated otherwise. Online tickets can be booked 2 hours prior to visit. 

Due to the outbreak of COVID-19, we have special measures in line. Please click here for more info. 

Yes, timeslot reservation is still required. Kindly pre-book your timeslot here. 

Yes! For tickets purchased via our official website from 11^th April 2022 onwards, you can freely change your visit date/time via the link here. 

Kindly note that:

• We allow up to 5 changes in total to the booking, and tickets can be amended up event date and 1 hour before original timeslot
• The date can be changed to up to 7 days prior to the original date and 5 weeks after for web / 3 months for trade
• Tickets may only be moved to a date of the same calendar rate (i.e. off peak promos can only rebook into an off peak date / time
• Any tickets bought prior to 11th Apr 2022 will need to contact us via phone or email to change their date/time.
• Any tickets bought from other platforms (Klooks, travel agents), please contact their customer service team to change date/time.

We accept NETS, VISA, MasterCard, UnionPay credit cards, American Express and JCB cards.

If the credit card holder is not attending on the day, you will need to generate a signed consent letter which states that you give permission to collect the tickets with the named party, photocopied of buyer’s photo ID, signature and last 4 digit of the credit card. The letter will then be retained by Madame Tussauds Singapore.

No refund/exchange is allowed.

No food and drinks are allowed within the attraction (including baby food).

No, the toilets do not include nursing room or baby change table.

Most of the tickets are self-guided.

However, we do have offer VIP experiences that include an accompanying guide who will share fun facts with you. For more information, please find here.

Due to the situation of COVID-19, our celebs would require social distancing, thus, please maintain social distancing from the celebs! 

The boat ride lasts about 3 minutes.

Children aged 12 years and below, and of height below 1.4metres have to be accompanied by adult during the ride. Please kindly note that no babies in arms are allowed. For more information, please click here. 

Maximum weight of 120kg, minimum height 1.4m, and there should be no history of heart or back conditions, epilepsy or schizophrenia. 

Do note that guest with injured, broken limbs, or mobility limitations will not be allowed to go for VR Racing Experience. This ride is not suitable for wheelchair bound guest. 

Yes, VR Racing Experience tickets can be purchased separately at the Gift shop counter or on our website. 

The Marvel Universe 4D Cinema involves strobes and sudden jarring seat movements. Persons with the following conditions should not experience this: 

• Medical sensitivity to strobe effects
• Expectant mothers
• Heart conditions
• Back, neck or similar physical conditions 

It takes approximately 2-3 hours to complete a visit of Madame Tussauds Singapore. 

Yes, all the wax figures are placed at the ground level of Madame Tussauds Singapore.

Yes, you can use a wheelchair in Madame Tussauds Singapore. Our trained staffs will ensure that guests who require assistance are transported safely from floor to floor within the building by means of an elevator designated for this purpose.  However, we can only accommodate 2 wheelchairs at one time for safety reasons. Should you be coming with a wheelchair, please kindly let our fametainers know in advance to ensure a guaranteed entry. Please note that we do not have wheelchair rental in the attraction.

The Spirit of Singapore boat ride does not accommodate wheelchairs or guest with serious mobility issues.

Families with young children are advised that baby prams are not allowed in the attraction. Prams have to be left outside at the drop-off point. Management will not be responsible for theft or damage to any prams or valuables left inside. 

For more information on Accessibility, please click here. 

For more enquiries, please do not hesitate to contact us!

Yes, photos are allowed in the attraction.

No, Images of Singapore is a walk-through journey that uncovers the nation’s extraordinary history from a humble fishing village to 21st century powerhouse. Travel through time and explore how people lived in Singapore in different eras across a period of nearly 200 years

The Image of Singapore Experiences takes approximately 20-30 minutes to complete, excluding queuing time.

There are no toilets en-route, guests are advised to use the toilet before entering the attraction.

No, the COMBO ticket is valid ONLY on the day itself. Guests need to visit both attractions on the same given day.

The entrance ticket is for one time use only. Should guests wish to re-enter after exiting the exit turnstile, they would need to purchase a new ticket.

No. Guests are not permitted to eat/drinks within the attraction and including baby food.

Yes, our attraction is wheelchair friendly but we can only accommodate maximum 2 (TWO) wheelchairs at one time (in the attraction) due to safety measurement. If there are more than 2 wheelchair-bound guests, they would need to wait until the first two exits the attraction before entering.

No, Images of Singapore is on two levels; however we have an elevator for guests who require it.