FAQ

If you, or anyone you’ve been in contact with, has been feeling under the weather recently (for example: feverish, coughing, etc.) please reschedule your visit for a later time.

From February 18 2022, a face mask is no longer mandatory and from February 25 a COVID certificate is no longer required.

Dam 20
1012 NP Amsterdam

Amsterdam’s Central Station is a ten minute walk from Madame Tussauds. You leave the station from the front entrance and walk across the Damrak to the Dam. You will find Madame Tussauds on the Dam between the Kalverstraat and the Rokin.

You can also get to the Dam by tram:
Tram 1, 2, 5, 17 and 20, Magna Plaza/Dam stop.
Tram 4, 9, 16, 20, 24, 25 Bijenkorf/Dam stop.

You can also travel to Madame Tussauds by car. There are various different car parks nearby, like the Rokin car park or the Bijenkorf car park. They are both just a five minute walk from Madame Tussauds.

There are various different coach drop off and pick up points right across Amsterdam. You will find one on the Dam in front of the NH Krasnapolsky for smaller passenger buses. You will also find one a little further on the Damrak.

Of course you can take your luggage with you during your walk through the museum. Unfortunately it is not possible to leave your luggage at Madame Tussauds for security reasons. Large bags and other baggage can be safely stored at Amsterdam’s Central Station. 

It’s unfortunately not allowed to bring a pet into Madame Tussauds.

Yes, it's possible to enter the attraction with a buggy. Do consider the fact that there are various different staircases within the attraction. Madame Tussauds does not offer any storage facilities for buggies or prams. Of course our staff can help you to carry the buggy.

Of course. If you don't like elevators, please tell our staff at the till point. One of our staff members will guide you to the stairs. Please note: It can take some time before one of our staff members will be available to guide you to the stairs.

It may happen that a figure that does appear on the website is temporarily under maintenance at our studios, which unfortunately means that this figure cannot be seen at Madame Tussauds during your visit. The website only shows a selection of images on display at Madame Tussauds. If you want to know if a figure is present, we recommend getting in touch with us!

Yes, you are allowed to touch the celebrities, icons and world leaders. Enjoy a game of football with Messi, make some music with the world famous DJ Afrojack and walk across the catwalk with top model Doutzen Kroes.

You can certainly bring your camera during a visit to Madame Tussauds. Why not take a picture while singing with Adele, or photograph yourself in the Mona Lisa painting! You can photograph and film everywhere, with the exception of the reception area section. This material can be used for personal, non-commercial purposes only. 

Yes, you will be photographed at different places. This will provide you with a nice momentum of your visit to Madame Tussauds and its celebrities!

Wheelchair and rollator users are always very welcome at Madame Tussauds. However, strict fire regulations dictate that we can only admit two wheelchair users at any one time. 

Can carers visit Madame Tussauds for free?

If you cannot move through the attraction independently, you may bring a free carer. They can enter free of charge. However, the carer will need a (free) ticket and time slot. This must be booked 48 hours in advance via info@madametussauds.nl.

Free carer ticket

To take advantage of the free carer ticket, you need to make a reservation in advance. This is necessary because in many cases our colleagues in the attraction cannot judge whether or not you are able to move through the attraction independently. The free carer ticket is tied to a paid admission ticket and only valid on the pre-booked date and time of that ticket.

How does the application work?

Email info@madametussauds.nl on what date and time you would like to visit our attraction. You can request one free companion ticket for each visitor with a (in)visible disability. To prevent abuse of the scheme, we ask you to send a document showing the disability along with your application. (disabled parking card, CIZ statement, public transport companion pass, etc.) We will confirm your request, which you will take to the Madame Tussauds entrance. On presenting this confirmation, you will receive one free carer ticket at the entrance.

Yes you can. However, please call our reservations department at least 24 hours in advance so we can put you on our calendar due to Health and Safety guidelines: +0031205221010. You can also send an e-mail to info@madametussauds.nl.

It is not always possible to predict how busy it will be. Weekends are always busier than Monday to Friday. It is busy every day during school holidays. Outside of school holidays you can visit us most quietly after 3 p.m., during school holidays it is best after 5 p.m.

If you have a discount voucher which states a maximum number of people, then this discount will apply per person. None of our discount vouchers can be used in combination with other discounts or in combination with the family package. A discount voucher will only allow you to purchase your ticket at the till point and not in our online shop. Every discount voucher has an expire date. Please check the expire date of you discount voucher to avoid disappointment.

You have various different payment options at the till point: cash, PIN, American Express, Maestro, Master Card and Visa. Online tickets can be paid for via internet banking (ideal), via Credit Card and via Paypal.

Please note! From 24 December 2022 to 8 January 2023, we do not sell tickets at the door!

Euro's

You will qualify for special prices if you regularly bring groups to Madame Tussauds. Send us an email at info@madametussauds.nl with the name and the address of the company and we will provide you with information on our special rates. You can also book directly via the website.

Yes, from now on it is possible to amend your visit date up to 5 times via our booking portal. To register, you need the confirmation number of your booking and the e-mail address you used for the booking.

At Madame Tussauds you can buy combination tickets with a canal cruise. Your ticket contains a UNIQUE code (ticket ID) for Lovers which you can redeem at www.lovers.nl/merlin

Here you select the number of tickets and the time slot. After this you can enter the UNIQUE code. Press buy and the tickets will be sent to your email address.

The boarding point for the boat trip is located at Prins Hendrikkade 25-27.

We have special rates for schools. One condition for this price is that you must be able to present proof that you are indeed a school and that there is one accompanying adult for every ten students. Please make a reservation via our website, email; info@madametussauds.nl or give us a call +0031205221010 in order to benefit from this special rate.

Madame Tussauds offers combination tickets with The Amsterdam Dungeon. When you buy your ticket via our website you can make a date and timeslot reservation for both attractions. Both tickets will be valid for one month.

I want to book a time slot for The Amsterdam Dungeon;

Click HERE for the booking portal

The address of The Amsterdam Dungeon is Rokin 78, which is less than a 5-minute walk from Madame Tussauds.

I want to book a time slot for THIS IS HOLLAND;

https://www.thisisholland.com/nl/tickets

Step 1: Choose the 'REGULAR TICKET'
Step 2: Choose your date, time, number of tickets
Step 3: Enter the code which you can find under the ticket barcode
Step 4: Enter your details: name and email address
Step 5: Press 'order now' and the tickets will be sent to you by email

The address of THIS IS HOLLAND is; Overhoeksplein 51 Amsterdam. A free ferry (Veer F3-Buiksloterweg) leaves every 4 minutes on the IJ side of Amsterdam Central Station, which takes you to Noord within 3 minutes.

I want to book a time slot for a LOVERS canal cruise;

At Madame Tussauds Amsterdam you can buy combination tickets with a canal cruise. Your ticket contains a UNIQUE code (ticket ID) for Lovers which you can redeem at www.lovers.nl/merlin

Here you select the number of tickets and the time slot. After this you can enter the UNIQUE code. Press buy and the tickets will be sent to your email address.

The boarding point for the boat trip is at Prins Hendrikkade 25-27.