FAQs

What measures have you implemented to reduce the risk associated with COVID-19?

A whole lot! Please check our special Star-Studded Safety page for a complete list, including what to know before you arrive and on arrival at our attraction.

 

How long does a visit to Madame Tussauds last?

The tour through the attraction is self-guided. It should take you approximately 60 to 90 minutes to complete your tour. However, you may take as little or as long as you need to experience the entire attraction.

 

Can I take a camera to Madame Tussauds?

We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds. If you are a film crew or press and need access to the attraction, please contact our press office for further information.

 

Can I eat or drink at Madame Tussauds?

All guests will be asked to finish any food or beverages before entering the attraction.

 

Can I take a baby stroller to Madame Tussauds?

Yes! The only restriction is they need to remain under 36" in width.

 

Can I take any animals or pets to Madame Tussauds?

We do abide by the Americans with Disabilities Act (ADA), and allows service animals, that is, animals trained to perform specific tasks for an individual with a disability, into all the public areas of the Museum. However, animals such as “comfort animals”, “therapy animals”, “companion animals,” or “emotional support animals” are not service animals as defined by the ADA because they are not trained to perform a specific task for an individual with a disability and are therefore not allowed into the Museum.

 

Is Madame Tussauds wheelchair accessible?

The entire attraction is wheelchair accessible; however, we do not have wheelchairs available on site. We ask that you provide your own wheelchair if needed.

 

Do you accept the Euro or other foreign currency?

We accept payments in cash (U.S. Dollar) and credit card (Visa, MasterCard, Amex, and Discover).

 

How do I use my Madame Tussauds discount coupon?

Each promotion has it unique instructions and conditions. Please read these details in the fine print to redeem your discount.

 

Can I take large bags or luggage to Madame Tussauds?

Kindly make your own personal arrangements to store large bags and luggage prior to your visit to Madame Tussauds.

 

Are weapons permitted in Madame Tussauds?

Help make Madame Tussauds a safe place for fellow patrons and staff by leaving weapons of any kind at home.