FAQs

Madame Tussauds Orlando is now open and is taking all possible steps to continue to ensure the safety and well-being of our guests and staff. This includes implementing enhanced cleaning regimens throughout the area and increased cleaning and sanitizing of stations. Hand sanitizing stations will also be available and our staff are washing their hands thoroughly on a regular regimen. Please do not visit the attraction if you are displaying COVID-19 symptoms, living with someone who is, or if you are feeling ill. Guests will also be required to maintain recommended social distances. We will also be limiting capacity to a maximum of 25% of our available occupancy. During your visit, Madame Tussauds Orlando is only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID-19. 

 

 

HEALTH & SAFETY 

 

How will social distancing measures be enforced? 

Guests will be guided with directional markings, allowing them to better distance themselves while exploring the attraction. Our employees will also remind guests to maintain a respectful distance when necessary. 

 

Why are wax hands no longer being offered?

Out of an abundance of caution, our wax hands experience is temporarily closed. We hope to be able to offer the unique and interactive guest experience again soon.

 

What attractions or offerings are currently changed?

As an added safety measure the following attractions are temporarily limiting interactive elements such a photo props.

 

What forms of payment will be accepted? 

We are only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID-19. 

 

 

TICKETS

 

Can I reschedule and visit at a later date? 

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. Advance reservations may be required. 

 

What if I bought my ticket from another seller/website? 

If your travel plans were arranged by a third  party, including travel agents, travel-booking websites, or other businesses independent of Madame Tussauds Orlando, you will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation. 

 

What if I had planned a school field trip, group visit or birthday party? 

If you had a reservation for the dates when we were closed, please know that we would be happy to reschedule. For additional questions, please contact orlandosales@merlinentertainments.biz.

 

ANNUAL PASSES 

 

How did the closure of Madame Tussauds Orlando impact Annual Passes? 

We will be extending Annual Passes to ensure you enjoy your entire year of awesome at Madame Tussauds Orlando once we reopen. If you have any additional questions, please contact orlandosales@merlinentertainments.biz.

 

VISITING MADAME TUSSAUDS

 

How long does a visit to Madame Tussauds last?

It takes approximately 45 minutes to an hour to complete a visit at Madame Tussauds; however, you may take as little or as long as you need to experience the entire attraction.

 

Can I take a baby stroller to Madame Tussauds?

Yes! The only restriction is they need to remain under 36" in width.

 

Can I take any animals or pets to Madame Tussauds?

No animals or pets are permitted into Madame Tussauds. However, we do permit Service Animals.

 

Is Madame Tussauds wheelchair accessible?

The entire attraction is wheelchair accessible; however, we do not have wheelchairs available on site. We ask that you provide your own wheelchair if needed.

 

TAKING PHOTOS

 

Can I take a camera to Madame Tussauds?

We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds. If you are a film crew or press and need access to the attraction, please contact our press office for further information.

 

Can I use a selfie stick at Madame Tussauds Orlando?

Absolutely! Madame Tussauds is selfie central and selfie sticks are available for purchase at our retail store!

 

FOOD AND DRINK

 

Can I eat or drink at Madame Tussauds?
We do not permit food or beverage inside the attraction. However, you can purchase food and beverage outside of Madame Tussauds Orlando in the terminal building.

 

SAFETY WARNING

 

The use of strobe lights and strobe affects are used throughout the attraction.

 

DISCLAIMER

 

For the safety of our guests, the carrying of firearms, weapons or combustible/flammable/explosive items of any kind into Madame Tussauds Orlando, is strictly prohibited.