TICKETS
How Do I Modify My Ticket Reservation?
You are able to modify your reservation within our booking portal online HERE.
If you need additional assistance please contact orlandosales@merlinentertainments.biz and our team will be happy to assist.
What if I bought my ticket from another seller/website?
If your travel plans were arranged by a third party, including travel agents, travel-booking websites, or other businesses independent of Madame Tussauds Orlando, you will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation.
What if I had planned a school field trip, group visit or birthday party?
If you had a reservation for the dates when we were closed, please know that we would be happy to reschedule. For additional questions, please contact orlandosales@merlinentertainments.biz.
VISITING MADAME TUSSAUDS
How long does a visit to Madame Tussauds last?
It takes approximately 45 minutes to an hour to complete a visit at Madame Tussauds; however, you may take as little or as long as you need to experience the entire attraction.
Can I take a baby stroller to Madame Tussauds?
Yes! The only restriction is they need to remain under 36" in width.
Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit Service Animals.
Is Madame Tussauds wheelchair accessible?
The entire attraction is wheelchair accessible; however, we do not have wheelchairs available on site. We ask that you provide your own wheelchair if needed.
Do you have a sensory guide?
Yes! Please click here to view our sensory guide for guests who would like to plan ahead for potential stimulants.
TAKING PHOTOS
Can I take a camera to Madame Tussauds?
We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds. If you are a film crew or press and need access to the attraction, please contact our press office for further information.
Can I use a selfie stick at Madame Tussauds Orlando?
Absolutely! Madame Tussauds is selfie central!
FOOD AND DRINK
Can I eat or drink at Madame Tussauds?
We do not permit food or beverage inside the attraction. However, you can purchase food and beverage outside of Madame Tussauds Orlando in the terminal building.
SAFETY WARNING
The use of strobe lights and strobe effects are used throughout the attraction.
DISCLAIMER
For the safety of our guests, the carrying of firearms, weapons, or combustible/flammable/explosive items of any kind into Madame Tussauds Orlando, is strictly prohibited.
