Terms & Conditions
This website is owned and run by Madame Tussauds GmbH Deutschland, a division of Merlin Entertainments Group Deutschland GmbH. Madame Tussauds respects your privacy and will continue to do so in the online world.
Booking your Madame Tussauds tickets online is quick, easy, convenient and safe. Madame Tussauds makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the Internet.
How we collect data about you and your use of this web site
You are in control of what information we collect about you. By submitting your information you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of the web site may not be accessible or useable. We may ask you for information about yourself when you purchase tickets or other products or services, when you enter competitions or register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback. We and our appointed advertising company also collect anonymous information about your use of the web site from cookies and by the use of pixel tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy. Cookies are small data files which are sent to your browser and pixel tags are used to read such cookies. Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future.
Administration and other non-marketing use
We will use the information you enter at the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you book a ticket from us we may use your personal data for the purposes explained below under the heading "Direct Marketing".
Certain cookies sent to your browser will help us to save you time. For example, if you're halfway through a booking our cookies will allow you to browse other areas of the website and then return to your booking.
The data you give us about yourself, will enable us to give you updates other than through our web site, using the contact details you provide, on promotions and services we think may interest you or to involve you in market research. To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. In some cases we may also wish to share your data with other selected companies so that they can update you on promotions and services they think may be of interest to you. Whenever we ask you for information about yourself you may, by ticking the relevant box, opt out of receiving these marketing communications. In addition, whenever you are contacted by email you will be told how to opt out of being updated by email in the future.
Who your data may be disclosed to
Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your booking data may be disclosed to the other entities described above under the heading "Direct Marketing". We may also disclose the data that we hold about you to selected third parties to enable them to update you on promotions and services, as described above. If at any time you opt out of being updated we will cease all such future disclosure of data.
What countries your data may pass through
Links to other websites
We use links to improve your experience of our web site. We will always seek to make these links clear, so that you know you have left our web site. However, please be aware that these web sites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked web site.
We try to ensure that our web site offers visitors exactly what they are looking for - to help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the web site. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity.
Changes to this policy
Because we are constantly improving our sites there may be developments in how we use your data - all such developments will be promptly notified to you in this policy. Your continued use of our web site will signify that you agree to any such changes.
In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.
A full list of safety measures being taken at our Attraction is available on the website.
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk
Social Media Rights
Please read these Terms and conditions (Terms) carefully. By replying to our comment referencing these Terms with the hash tag #yesTussaudsBerlin you are confirming your acceptance of these Terms in relation to our use of your Content.
Who we are and how to contact us
Madame Tussauds Deutschland GmbH
Phone: +49 30 40004620
Madame Tussauds Berlin is part of the Merlin Entertainments Group Germany.
What these Terms cover
These are the Terms and conditions on which you licence to the Madame Tussauds Berlin, its subsidiaries, affiliates, licensees, its subcontractors, consultants and agents including without limitation Merlin Entertainments Limited (company number 08700412) (referred to as "Madame Tussauds Berlin", "we" or "us") the use of the respective image and material (including photographs, audio and video material) (Content), which is owned or licensed by you in whatever medium or form and where we asked you if we could use the respective Content by commenting your Content.
Term of this licence
This licence shall commence on the date that you indicate your acceptance of these Terms by replying to our comment referencing these Terms with the hash tag #yesTussaudsBerlin, agreeing to Madame Tussauds Berlin's use of the Content, after Madame Tussauds Berlin asked you for using your Content and acceptance of these Terms.
Grant of licence
In consideration of Madame Tussauds Berlin displaying your Content on a website connected with Madame Tussauds Berlin or any other website promoting Madame Tussauds Berlin or posts on social media channels associated with Madame Tussauds Berlin with that purpose, you hereby unconditionally and irrevocably grant to Madame Tussauds Berlin, a perpetual, non-exclusive, fully-transferable, royalty-free , worldwide, sub-licensable licence to use, copy, reproduce, modify, transmit, publish, edit, display and make derivative works of the Content on any media now known, or hereafter developed , in formats and contexts for any purpose for the promotion of the service or related business activities of the Madame Tussauds Berlin and the right to make commercial use of the Content and excerpts of the Content in advertisements for, and in marketing and promotional materials related to, the Madame Tussauds Berlin (the "Licensed Rights").
Your rights in the Content
You retain all rights in the Content and nothing in these Terms shall be taken to grant any rights to Madame Tussauds Berlin in relation to ownership of the Content.
You understand that in providing us with the Licensed Rights, Madame Tussauds Berlin shall have absolute discretion in whether it uses the Content and shall not be obliged to use, distribute, display or make derivative works of the Content.
You warrant to Madame Tussauds Berlin that you:
- Own or control all the rights necessary to grant Madame Tussauds Berlin the Licensed Rights referred to above;
- the Content does not infringe the rights of any third party (including without limitation copyright, moral rights, privacy rights and publicity rights);
- and you have obtained all relevant consents, releases and waivers to permit the public distribution of the Content;
- the Content does not infringe any third party's intellectual property rights, other proprietary rights or rights of publicity or privacy
Transfer of rights to someone else
We may transfer our rights and obligations under these Terms to another organisation of the Merlin Entertainments Group Company.
Which country's laws apply to any disputes?
The law of the Federal Republic of Germany shall apply for these Terms to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which you have your habitual residence as a consumer, shall remain unaffected.
Subject to the below, you have the right to withdraw your consent to the use of your Content at any time with effect for the future. If you wish to withdraw consent, please contact the email address in the Contact and Complaints clause below.
You acknowledge that whilst you can withdraw your consent and prevent the use of your Content in future projects, it may not be possible for your Content to be completely removed from some materials, including but not limited to, physical marketing materials already in circulation. Furthermore, please note that this only affects the use of material on which you are recognizable or which otherwise contains your personal data. The transfer of the rights of use under copyright law remains unaffected by such a withdrawal.
Contact and Complaints
The primary point of contact for all issues arising from this Policy, including requests to exercise data subject rights, is Merlin’s Data Protection Officer. The Data Protection Officer can be contacted in the following way: Data.Protection@merlinentertainments.biz