Ticket Purchase Terms and Conditions
Please note: A binding contract with Merlin Attractions Operations Limited comes into existence when the final page of the booking confirmation procedure gives you a booking reference. Tickets purchased online for Madame Tussauds Bangkok will appear on your bank or credit card statement as Merlin Attractions Operations Limited
All tickets purchased online are ‘Collect @ Attraction’ Ticket/s, which will be emailed to the email address nominated by the Visitor at time of purchase upon successful completion of the transaction.
Guests are admitted to the Attraction subject to the Attraction regulations which are displayed at the main entrance.
Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. All persons entering the Attraction must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party.
The visitor attraction known as Madame Tussauds Bangkok and situated on 4th floor of Siam Discovery Building (next to Siam Center Building and Siam Paragon Building (“the Attraction”) is owned by the Merlin Entertainments (Thailand) Ltd. (Merlin). All ticket holders to the Attraction are subject to the following Terms and Conditions and by acquiring one or more tickets to The Attraction (“Ticket” or “Tickets”) you confirm to Merlin that you accept these terms and conditions of use. Ticket holders are referred to in these Terms and Conditions as “Visitors”.
1.1 One Ticket purchased entitles one person entry to the Attraction on a single occasion. Once Visitors have left the Attraction, they will need to purchase an additional Ticket to re-enter the Attraction
1.2 All persons entering the Attraction must hold a valid Ticket that must be retained at all times and submitted for inspection if required by any member of staff. Failure to produce a valid Ticket on request may result in removal from the Attraction
1.3 Where Ticket prices vary according to age, the following provisions apply:
1.3.1 A person of 11 years or older is classed as an adult;
1.3.2 A person aged 3 to 11 years is classed as a child; and
1.3.3 For children aged less than 3 years, no admission fee will be charged
1.4 Concession Tickets apply to the following groups:
1.4.1 Local students, upon presentation of a valid student ID Card
1.4.2 Local seniors upon presentation of ID to verify their age as over 65
1.4.3 Disabled rates are available to eligible parties, at the same admission prices of Child
1.5 The price of Tickets may vary from time to time and the prices advertised are not guaranteed
1.6 Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that Merlin reasonably suspects have been transferred or altered will not be honoured. If lost, Tickets will not be replaced.
1.7 Tickets will include entry to most, but not all, areas of the Attraction and “Ice Age: No Time for Nuts” 4D Cinema. Subject to availability and at Merlin’s discretion, Visitors may be able to purchase additional tickets to obtain access to all areas of the Attraction
1.8 From time to time, Merlin may issue Tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion
2.1 Pre-booked Tickets / Online Tickets purchased via the website should be collected @ attraction on arrival for inspection and will be scanned to check validity.
2.2 All Pre-booked Tickets / Online Tickets purchases cannot be refunded, nor can details be amended or changed for an alternate date or time. Please read the Booking Terms & Conditions carefully.
2.3 Please also bring the credit card you used to purchase the tickets, and your photo ID to prove the tickets are yours.
2.4 If you are collecting tickets purchased by a different credit card holder, you will need to bring the following things to the ticket collection desk: a copy of the credit card holder's ID or passport, and a signed authorization letter certifying you have permission to collect the ticket/s
2.5 Tickets Purchase for Foreign nationals who are residents of Thailand
2.5.1 Foreign nationals who are residents of Thailand must demonstrate proof of residency before entering; valid forms of ID include:
- Thai work permit
- Thai residency visa
- Thai driver's license (issued by the Transport Ministry)
- ATM or credit card issued by a Thai financial institution (accompanied by valid photo ID)
- Invoice or receipt of a utility bill issued by a Thai governmental or other local agency (accompanied by valid photo ID)
2.5.2 Tickets purchased for Thai residents cannot be transferred to friends, family members or any other person/s who is not a resident of Thailand.
2.5.3 The company reserves the right to charge full-priced ticket prices to any purchaser of a foreign national resident admission ticket who fails to present evidence of their Thai residency.
2.6 Pre-booked Tickets are valid for 3-6 months. The expiry dates of Pre-booked tickets are mentioned on the tickets. While online tickets are valid for 90 days from the date of purchase.
2.7 All Online Tickets prices (except Combo packages) offered through the Madame Tussauds Bangkok website are only available online. These prices cannot be matched by staff at our admissions desk counter.
2.8 For Combo B and Combo C ticket, visitors must visit Madame Tussauds Bangkok (4th floor in Siam Discovery) first in order to collect SEA LIFE Bangkok tickets.
2.9 When you enter the attraction with a child under 3 years of age you may be required to present documentation specifying the age of the child.
2.10 Children under 15 years of age are not allowed to enter Madame Tussauds Bangkok without adult supervision. Those children under 15 years old must be accompanied by their parents and/or adults who are over 18 years old.
2.11 Pre-booked Tickets / Online Tickets may not be used in conjunction with any voucher, promotion or special offer.
2.12 Madame Tussauds Bangkok reserved the right to change terms and conditions, and operating/opening hours without prior notice to guests.
2.13 In case of any unfortunate event which results in the aquarium being unable to continue normal operations, the company reserves the right to refund tickets to visitors or exchange them for other items.
3.1 Time Specific Tickets entitle the Visitor to access within the timeslot specified when booking (e.g. before 12hrs. for early bird ticket) if applicable
3.2 Tickets are valid for single entry only into the attraction. Once you enter the attraction, you can spend as much time as you like inside until the closing time at 9 pm.
3.3 Visitors who miss the Allocated Entry Time are not guaranteed entry and will need to approach the ticket desk for assistance
Terms and Conditions of Entry
Rules and Regulation of Ice Age 4D Cinema
Madame Tussauds Bangkok reserves the right to refuse service to any person for any reason at the discretion of the manager on duty.
The following is forbidden:
The visitors’s obligations:
Madame Tussauds Bangkok recommends: