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Accessibility guide

Accessibility

The majority of our facilities and entertainment are designed to be fully accessible to our disabled guests.

Our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift. For safety reasons we can only accept three wheelchair users in the building at any one time therefore guests must contact us at least 24 hours in advance of their visit if there is a wheelchair user in their group.

Visitor Information

The majority of our facilities and entertainment are designed to be fully accessible to our guests with additional needs

Visitors with Reduced Mobility

Madame Tussauds is fully accessible and one carer is welcome without charge

Assistance Dogs

We allow guide dogs, seeing eye dogs and hearing dogs into the attraction

Static seats in our 4D cinema

For guests with back problems or those who would prefer to experience the film without effects

Accessibility FAQs

Although we don’t have disabled parking attributed to Madame Tussauds London, there are a number bays that can be used by those carrying blue badges on the streets surrounding the attraction, as well as several car parks which are a short distance away.

For any guest visiting who requires a carer we provide a carer ticket free of charge to ensure everyone can visit our attraction. Carer tickets can be booked here.

All guests who require a carer will need to provide proof upon arriving at the attraction. This proof can be in the form of:

  • A valid Access Card
  • A valid Blue or Orange badge
  • Allowance Book or Letter confirming Entitlement to Disability Living Allowance
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books or confirmation letter
  • Certificate of Visual Impairment (CVI) or BD8

Madame Tussauds London is accessible to all guests in a wheelchair. Due to the nature of our building, a trained member of our team will be on hand to guide you to each of the floors via our on-site lifts. To avoid disappointment, we require all wheelchair users to notify us at least 24 hours in advance of their desired visit as there is a limit

You can book your wheelchair time slot here. Please be aware that this booking is only for your wheelchair time slot, to book entry tickets please purchase online here.

Yes, we have three wheelchairs available on site, these are limited and subject to availability. To hire one, please speak to a member of the on-site team or get in touch with our Guest Excellence Team by completing this form.

Yes, we have several disabled toilets available, just speak to any member of staff in the attraction who will help direct you to the nearest one or advise you in which parts of the building they are.

Yes, assistance dogs including guide dogs are permitted within Madame Tussauds London.

Please note, they will not be able to experience the Spirit of London ride.

Madame Tussauds London is accessible to all guests in a wheelchair. Due to the nature of our building, a trained member of our team will be on hand to guide you to each of the floors via our on-site lifts. To avoid disappointment, we require all wheelchair users to notify us in advance of their desired visit as there is a limit on the number of wheelchairs users, we can have in the building at any one time.

The Alien: Escape and Marvel 4D Cinema Experience include additional effects which may not be suitable for all guests. Alien Escape contains the following: Flashing and strobe lighting, loud noises, water sprays, disorientating moving images. Additionally, this experience is not recommended for those with a heart condition, high blood pressure, a nervous disposition, those who are pregnant, or children under the age of 15.  Please speak to a member of the team on-site for further detail.

Unfortunately, the Spirit of London ride is not available for guests who are unable to walk unaided due to the evacuation procedures.

All areas in the attraction have background music and numerous floors have strobe lighting effects, if you are concerned at any point during your visit, please speak to a member of the team on the day of your visit who will be happy to assist. 

If you have any further questions prior to visiting, please get in touch with our Guest Excellence Team by completing this form who can provide further details.

How to contact us

Please contact our Customer Call Centre to book into a wheelchair time slot on 033 3321 2001. Alternatively contact our Guest Support Team by completing this form. Please be aware that we are only able to book your wheelchair reservation time, to book tickets please purchase online here.

Accessible travel to Madame Tussauds London

Train

The nearest railway station to Madame Tussauds London is Marylebone Station, which is less than half a mile from the attraction and all platforms are fully accessible from street level.

Tube

Baker Street station is on the Bakerloo, Jubilee, Metropolitan, Circle and Hammersmith & City lines and is 200m away from the attraction. The details of the station facilities can be found here.

The closest London Underground station that is fully accessible from the platform to the street is Euston Station. TfL’s Step Free Tube Guide can be found here.

Bus

There is a bus stop just 2 minutes from the attraction with the following buses stopping here:

18, 27, 30, 205, 453, N18, N27, N205