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Arrival at the attraction

When you get here

Let's get your visit off to a great start by following these simple steps

Arrive at your pre-booked time

This minimises queues and means you can enter the attraction promptly

Don't forget your card!

We are now cashless, so we'll only be accepting payment by debit or credit card

Dedicated Fast Track

Bagged yourself a Fast Track ticket? Make sure you head to the correct entrance

Attraction Entrance

Standard Entrance

All guests must have a valid ticket and a designated time slot to enter the attraction. We ask that you arrive at the time of your booking to minimise waiting time and get everyone into the attraction quicker. When you arrive, simply show one of our team members your ticket so it can be scanned and then you are good to go.

Be sure to book your ticket in advance to avoid disappointment!

Fast Track Entrance

If you have a Fast Track Ticket, simply walk to the Fast Track entrance at the time you have booked and show it to our team member who will ensure you get in as quickly as possible.

Ticket Office

We strongly recommend booking your tickets in advance, but we also have self service machines in our ticket office where you can purchase tickets on arrival at the attraction. Please note, we are now a cashless site and therefore you will need to have a credit/debit card with you.

As well as buying tickets for Madame Tussauds London, you can buy tickets for other magical London attractions such as the London Eye, SEA LIFE London Aquarium, the London Dungeon, Shrek’s London Adventure and also the Big Bus tours.

Buggies and Pushchairs

Pushchairs or buggies are not permitted within the attraction and will need to be stored within our buggy bay area located next to the Fast Track entry point. Pushchairs, strollers or buggies will be stored free of charge, at your own risk as this area is unmanned.


Unfortunately bags/suitcases cannot be left in our buggy bay area, but they can be taken into the attraction after a security check.

When leaving your belongings with us we ask that you take a picture of your ticket in case it is lost during your visit. We will also ask you to write your name and phone number on our copy of the ticket.

We are afraid this is not possible as there is limited amount of space in our cloakroom. We ask that all guests collect their buggies straight after exiting the gift shop.

Due to limited space on the buggy racks, it is not possible to leave your bags in the buggies.

Yes, you are allowed to take food and soft drinks into the attraction