Help Centre

Opening times vary. Please see full opening times here.

We have a cloakroom available at an additional cost.

Unfortunately, due to security reasons we are unable to accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you can leave them in our cloakroom at an additional cost. More information can be found here.

You are unable to bring a buggy into the attraction, however this can be stored in our cloakroom at an additional cost. For small babies, we offer a baby carrier. 

Chamber of Horrors is based on some of the most infamous real crimes of the past 150 years. It features details of serious crime, violence and murder and includes real artefacts from crime scenes which some may find distressing. The recommended age is 16+ to enter this area.​

For your safety we do not recommend you enter if you have any of the following medical conditions:

• High blood pressure or a heart condition​
• Are affected by loud noises ​
• Are affected by flashing lights​
• Sensory sensitivities​
• Pregnancy

We have baby-changing facilities located at regular points within the attraction. Please ask a member of staff for the nearest baby changing facilities on your visit.

We are now a cashless attraction. Please be ready to make on-site payments using a 'contactless' bank card.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to 24 hours before your arrival time.

If you cannot move your booking yourself or require any further assistance with your booking, please get in touch with us here

We strongly advise you pre-book to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during our busier periods. 

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for more information.

One carer can go free to accompany a disabled guest, upon presenting one of the following forms of documentation:

• DLA/DWP/PIP award letter
• A Blue Badge
• International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)

All visiting guests except for the carer require a purchased ticket.

The carer themselves must pre-book their entry by clicking here.

The carer ticket will be validated upon arrival at the attraction on the production of one of the above documents.
Please note: The carer must be 14+ years.