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Booking guarantee

Booking guarantee

Book with confidence

At Merlin, we understand the need for flexibility in these ever-changing times. That's why we offer our ticket guarantee, giving you peace of mind when booking your visit. Easily adjust your plans without any additional cost for all standard and multi-attraction bookings.

The guarantee is free of charge for all standard and multi-attraction bookings.

You are covered in the event of:

  • Closure of the attraction you've booked
  • UK Government travel restrictions
  • Inability to travel due to illness or required isolation

You have the flexibility to change your ticket dates through our booking portal, which is detailed on your e-ticket. You can reschedule your visit for a comparable date within 90 days of the original booking, up to 3 times, and for added convenience, you can modify your booking up to 1 hour before your scheduled arrival time.

*Multi-attraction tickets are valid for 90 days starting from your first attraction visit, and you have the flexibility to adjust the date up to 3 times within these 90 days.

This guarantee applies to all standard and multi-attraction tickets, but is not currently applicable to premium tickets.

Book with confidence now