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We are open!

We are now open! Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

From the 14th September we encourage all guests to adhere to the latest Government guidance and not meet in groups of more than six people to help protect themselves and each other when visiting our attraction.

Disabled Access

The majority of our facilities and entertainment are designed to be fully accessible to our disabled guests. 

Our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift. For safety reasons we can only accept three wheelchair users in the building at any one time therefore guests must contact us at least 24 hours in advance of their visit if there is a wheelchair user in their group.

To do so, please contact our Customer Call Centre to book you into a time slot on 033 3321 2001. Alternatively contact our Guest Support Team by completing this form. Please be aware that we are only able to book your wheelchair reservation time, to book tickets please purchase online here.

One helper is welcome without charge to our attraction. We require documentary proof of disability i.e.

  • Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
  • A Blue or Orange badge, or
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).

Courtesy Wheelchairs

Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis. Our Customer Call Centre on 033 3321 2001 will be pleased to book you into a time slot and can advise you on any questions you may have regarding your visit to us.