Following the government announcement recently, we will soon be sharing our plans with you for reopening and can't wait to welcome you back through the doors!
Since we closed on March 20, we’ve been working tirelessly to make sure that when we’re ready to reopen it will be in the safest way possible.
Our team of health & safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority.
You can find out more about the changes we're implementing by clicking here.
The majority of our facilities and entertainment are designed to be fully accessible to our disabled guests. However one area, a themed ride known as the “SPIRIT OF LONDON RIDE” which opened in 1993 is a continuously moving ride requiring the ability to walk unaided for up to 40 steps on a gradient of between 30 and 50 degrees. Therefore if a guest is unable to meet this criteria unfortunately the ride will not be accessible due to health & Safety considerations.
Our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift. For safety reasons we can only accept three wheelchair users in the building at any one time therefore guests must contact us at least 24 hours in advance of their visit if there is a wheelchair user in their group.
To do so, please contact our Customer Call Centre to book you into a time slot on 033 3321 2001. Alternatively contact our Guest Support Team by completing this form. Please be aware that we are only able to book your wheelchair reservation time, to book tickets please purchase online here.
One helper is welcome without charge to our attraction. We require documentary proof of disability i.e.
Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis. Our Customer Call Centre on 033 3321 2001 will be pleased to book you into a time slot and can advise you on any questions you may have regarding your visit to us.