The majority of our facilities and entertainment are designed to be fully accessible to our disabled guests. However one area, a themed ride known as the “SPIRIT OF LONDON RIDE” which opened in 1993 is a continuously moving ride requiring the ability to walk unaided for up to 40 steps on a gradient of between 30 and 50 degrees. Therefore if a guest is unable to meet this criteria unfortunately the ride will not be accessible due to health & Safety considerations.
Our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift. For safety reasons we can only accept three wheelchair users in the building at any one time and it is strongly advised that you reserve a wheelchair space in advance.
Please contact our Guest Support Team by completing the form here. Please be aware that we are only able to book your wheelchair reservation time into the attraction, we therefore cannot book tickets or reserve a wheelchair for you to hire and therefore strongly recommend bringing your own and purchasing entry tickets online here. Alternatively, our Customer Call Centre will be pleased to book you into a time slot and arrange tickets. Call us on 033 3321 2001.
One helper is welcome without charge to our attraction. We require documentary proof of disability i.e.
Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis. Our Customer Call Centre on 033 3321 2001 will be pleased to book you into a time slot and can advise you on any questions you may have regarding your visit to us.