Accessibility guide

Although we don’t have disabled parking attributed to Madame Tussauds London, there are a number bays that can be used by those carrying blue badges on the streets surrounding the attraction, as well as several car parks which are a short distance away.

For any guest visiting who requires a carer we provide one carer ticket free of charge to ensure everyone can visit our attraction. Carer tickets can be booked here.

All guests who require a carer will need to provide proof upon arriving at the attraction. This proof can be in the form of:

• A valid Access Card
• A valid Blue or Orange badge
• Allowance Book or Letter confirming Entitlement to Disability Living Allowance (DLA), or Personal Independence Payments (PIP)
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books or confirmation letter
• Certificate of Visual Impairment (CVI) or BD8
• International Proof of Disability (International Symbol of Access or similar must be printed on it)

Madame Tussauds London is accessible to all guests in a wheelchair. Due to the nature of our building, a trained member of our team will be on hand to guide you to each of the floors via our on-site lifts. To avoid disappointment, we require all wheelchair users to notify us at least 24 hours in advance of their desired visit as there is a limit

You can book your wheelchair time slot here. Please be aware that this booking is only for your wheelchair time slot, to book entry tickets please purchase online here.

Yes, we have three wheelchairs available on site, these are limited and subject to availability. To hire one, please speak to a member of the on-site team on the day of your visit.

Yes, we have several disabled toilets available, just speak to any member of staff in the attraction who will help direct you to the nearest one or advise you in which parts of the building they are.

Yes, all assistance dogs including guide dogs are permitted within Madame Tussauds London.

Please note, they will not be able to experience the Spirit of London ride.

Madame Tussauds London is accessible to all guests in a wheelchair. Due to the nature of our building, a trained member of our team will be on hand to guide you to each of the floors via our on-site lifts. To avoid disappointment, we require all wheelchair users to notify us in advance of their desired visit by pre-booking a wheelchair slot in advance online, as there is a limit on the number of wheelchairs users, we can have in the building at any one time.

The Alien: Escape and Marvel 4D Cinema Experience include additional effects which may not be suitable for all guests. Alien Escape contains the following: Flashing and strobe lighting, loud noises, water sprays, disorientating moving images. Additionally, this experience is not recommended for those with a heart condition, high blood pressure, a nervous disposition, those who are pregnant, or children under the age of 15.  Please speak to a member of the team on-site for further detail.

Unfortunately, the Spirit of London ride is not available for guests who are unable to walk unaided due to the evacuation procedures.

All areas in the attraction have background music and numerous floors have strobe lighting effects, if you are concerned at any point during your visit, please speak to a member of the team on the day of your visit who will be happy to assist. 

If you have any further questions prior to visiting, please get in touch with our Guest Excellence Team by completing this form who can provide further details.

Madame Tussauds London is based in a heritage building and the attraction is set across 6 floors. In total, there are 324 steps throughout the building. We do have an accessibility lift which can assist guests who are unable to use the stairs between floors. Please speak to a member of staff on the day of your visit should you require this.