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Terms & Conditions

Terms of service for online ticket purchase

§1 company information

Madame Tussauds Austria GmbH, FN 342941a

Riesenradplatz 5-6

1020 Vienna .: + 43 1 890 33 66

Email address:


§2 scope

2.1. These general terms and conditions (hereinafter also referred to as "GTC" for short) from Madame Tussauds Austria GmbH (hereinafter "Madame Tussauds") apply to the ordering of tickets from the range offered by "Madame Tussauds" in your online shop Version valid at the time of order.

2.2. By ordering in the online ticket shop, the customer accepts these terms and conditions.

2.3. Should individual regulations of these terms and conditions contradict the statutory regulations in whole or in part, the remaining regulations of these terms and conditions will still remain valid.

2.4. An order is only possible if all mandatory fields (fields marked with an asterisk) have been filled out. Before completing the order, customers receive a summary of the content of the order including prices, which can still be corrected or confirmed.


§3 Conclusion of the contract

By clicking on the “Order ticket” button, the customer makes an offer to conclude an online ticket contract with “Madame Tussauds”, which “Madame Tussauds” can accept by sending a confirmation email.


§4 payment

Payment can be made by instant bank transfer, credit cards, PayPal and eps. The order process is completed by entering the payment details and confirming the “Order ticket button”.


§5 Delivery of the admission tickets

For admission tickets bought online, you will receive an e-ticket, which you have to show when you visit “Madame Tussauds” at the cash desk and will be issued with a corresponding ticket.


§6 prices

The prices for online tickets correspond to the currently valid price lists or the information in the online ticket shop.

Individual interested parties can only purchase discount tickets in the online ticket shop if they belong to one of the groups of beneficiaries. Only one ticket is issued per prospect. The discount tickets are invalid without a photo ID justifying the preferential treatment or without reaching the minimum group size.


§7 Warranty and Liability

The statutory liability provisions apply.


§8 complaints

"Madame Tussauds" has not submitted to any out-of-court complaint or legal remedy procedures.


§9 privacy policy

All information on privacy policy and data protection can be found in the privacy policy declaration on the Madame Tussauds website under "Privacy Policy".


§10 right of withdrawal

10.1. Right of withdrawal for admission tickets for a specific date or for a specific period of time:

In accordance with Section 18 (1) Zi 10 FAGG, the customer has no right to withdraw from an admission ticket valid for a specific date or for a specific period. The customer's right of withdrawal also expires if the customer has redeemed the ticket before the end of the first withdrawal period.


10.2. Right of withdrawal in other cases:

In all other cases, the customer has the right to withdraw from this contract for the purchase of admission tickets that have not been redeemed before the withdrawal period and are not valid for a specific date or for a specific period within 14 days without giving reasons. The withdrawal period is 14 days from the day on which the customer received the admission ticket by email.


10.3. General information on the right of withdrawal:

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or email). You can use the following sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal to the following address before the withdrawal period has expired:

Madame Tussauds Austria GmbH, FN 342941a, Riesenradplatz 5-6, 1020 Vienna, email address:, phone number: + 43 1 890 33 66.


Sample withdrawal form:

If you want to withdraw from the contract, please fill out this form:


I hereby revoke the contract I have concluded

ordered on (*)

Name of the customer (*)

Email address of the customer (*)

Date (*)

Signature of the customer (*)


10.4. Consequences of resignation:

If the customer cancels the concluded contract, "Madame Tussauds" will deactivate the barcode of the admission ticket and must repay all payments that Madame Tussauds has received from the customer immediately and at the latest within 14 days from the date on which the notification of the cancellation of this contract has been received by “Madame Tussauds”. For this repayment, "Madame Tussauds" uses the same means of payment that the customer used in the original transaction, unless something else was agreed with the customer; In no case will the customer be charged fees for this repayment.


§11 Copyright Regulations

The copyrights to the materials contained on this website and any Madame Tussauds trademarks belong to Madame Tussauds. Copying of material from this website is permitted under the following conditions:

• The material is available for personal and private use only and may not be used for commercial purposes;
• Any copies must contain copyrights or other understandable references to the owner of the original material;
• The rights to the products, technologies or processes described on this website belong either to the intellectual property of Madame Tussauds or to third parties. No permission is given for the use of intellectual property by this website.
• All trademarks, product names and company names or logos cited on this website are the sole property of their respective owners. The copying or reproduction (including printing on paper) of the entire website or parts of this website are only permitted for the purpose of using this website as an information resource. Any other use of the materials or information available on this website - including reproduction, redistribution, modification and publication for any purpose other than the above-mentioned purpose - is prohibited unless Madame Tussauds Vienna has given its prior written consent.


§12 Other

Deliveries and declarations of intent are made in writing to the email address given by the customer in the order until a different email address is given. The customer is obliged to provide the relevant data requested in the contract completely and correctly when concluding the contract.


§13 Applicable law / place of jurisdiction

Exclusive Austrian law applies, the place of jurisdiction is the factually and locally competent court for Vienna, unless mandatory statutory provisions stipulate a different place of jurisdiction.


§14 Covid-19

Safety measures

In response to the Covid-19 pandemic, we have implemented specific safety measures at each of our attractions to ensure the health, safety and wellbeing of those visiting our attractions.

A full list of the safety measures that are in place at our attraction is available on the website.


Requirements for visitors

The security measures that have been put in place in response to the Covid-19 pandemic are designed to ensure the safety and well-being of all guests who visit our attraction. It is in the interest of all visitors to our attraction to comply with the safety measures introduced. Should a person fail to adhere to these safety measures, we therefore reserve the right to require that person to leave the attraction in accordance with these conditions.


Acceptance of the risk

The safety measures that are and have been put in place are intended to minimize the risk of contracting the Covid-19 virus, but this risk cannot be completely eradicated. Therefore, everyone who visits our attractions recognizes that they do so at their own risk.