Madame Tussauds London Accessibility Guide for Families
- Monday 3rd August 2026
- Guide, Accessibility
Planning a visit to Madame Tussauds London? We are committed to making sure all of our guests feel confident and prepared before they arrive. Independently verified by AccessAble, our accessibility guide provides full details of the support and facilities we provide for people with disabilities. Diversity, equity, accessibility and inclusion in museums should never be an afterthought. At Madame Tussauds London, we place accessibility at the heart of everything we do.
Why Madame Tussauds London Is an Inclusive Museum Experience
Being an inclusive museum goes beyond simply providing disabled access to the whole of Madame Tussauds. It’s about making sure every guest feels ready, welcomed and able to enjoy every moment.
Over the years, Madame Tussauds London has been adapted to support visitors with a wide range of disabilities. This includes wheelchair users, guests with sensory or cognitive needs, families with disabled children, and anyone who would benefit from a little extra support.
Why Madame Tussauds London Is an Inclusive Museum Experience
Being an inclusive museum goes beyond simply providing disabled access to the whole of Madame Tussauds. It’s about making sure every guest feels ready, welcomed and able to enjoy every moment.
Over the years, Madame Tussauds London has been adapted to support visitors with a wide range of disabilities. This includes wheelchair users, guests with sensory or cognitive needs, families with disabled children, and anyone who would benefit from a little extra support.
Accessible Facilities Inside the Venue
For disabled access in London, Madame Tussauds is one of the most fully equipped venues in the city. The museum is step-free throughout, with lifts connecting all floors. If you need a hand getting in or out, our trained staff are always happy to help.
Accessible toilets and Changing Places — Three accessible toilets are located across the venue, including a Changing Places toilet with a changing bench and hoist in the Ticket Office.
Seating — Seating is available throughout the museum so you can take a break, wherever and whenever you need one.
Hearing assistance — Fixed and portable hearing assistance systems are available. Hearing loops can be found at all retail points.
BSL interpreting support — We offer a video BSL service in partnership with Convo, which can be accessed via a QR code on site or by speaking to a member of staff.
Wheelchair hire and ear defenders — Available to hire on site, subject to availability. Speak to a member of the team on arrival to find out more.
Accessibility call points — Call points are located at the end of each zone. One press and a member of our team will be right with you.
Queue assistance — If you find it difficult to queue outside for any length of time, speak to a member of our Admissions team on arrival.
Assistance dogs — Assistance dogs and support animals are welcome. Please get in touch with our Guest Experience Team before your visit to ensure you get the support you need.
Sunflower lanyards — Our staff recognise the Sunflower lanyard and are trained to support people with hidden disabilities. If you need help with queuing, finding a quiet area, or skipping a section, all you need to do is ask.
Carer tickets — One carer can enter free of charge when accompanying a disabled guest. You can pre-book a carer ticket online as part of the booking process. See our accessibility guide for more information.
For a full breakdown of what’s available, download the Madame Tussauds London Accessibility Guide 2026 or check the independently verified access information on AccessAble.
Quiet Sessions for Visitors Who Prefer a Calmer Experience
Some guests find busy, noisy environments a challenge. Our Quiet Sessions are designed with them in mind.
On selected dates, Madame Tussauds London adjusts its opening hours and limits ticket availability to host Quiet Sessions. During these sessions, we reduce sounds and lights throughout the venue to create a more comfortable, calmer experience. They’re ideal for guests with autism, sensory sensitivities or other neurodiverse conditions.
If you need a quieter moment during a standard visit, speak to any member of our team. We can help you find a calmer space inside the attraction, and you can re-join the flow when you’re ready.
Plan Your Accessibility-Friendly Visit
Our full accessibility guide covers everything you need to know before you arrive. Check our opening hours to choose a time that suits you. Visit our booking management page if you need to make changes to an existing booking.
Madame Tussauds wheelchair access
Madame Tussauds London is one of the most engaging wheelchair accessible museums in London. However, the building is almost 200 years old, so access is limited. To avoid disappointment, wheelchair and mobility scooter users are advised to pre-book at least 24 hours in advance using our dedicated accessibility booking page.
Transport and parking
Tube — Baker Street station is only 200 metres away. The closest step-free Underground stations are Paddington, Bond Street and King’s Cross St Pancras.
Train — Marylebone Station is less than half a mile away and is fully accessible from street level.
Bus — The following routes stop within a five-minute walk: 2, 13, 18, 27, 30, 74, 113, 139, 189, 205, 274 and 453.
Blue Badge parking — There is no on-site car park, but on-street Blue Badge bay parking is available nearby.
Frequently Asked Questions
Yes. Madame Tussauds accessibility has been designed around the needs of wheelchair users. For safety, we can only accommodate up to three wheelchair users in the building at one time, with one slot available per hour. We recommend wheelchair users pre-book at least 24 hours before their visit via our accessibility booking page. Walk-in requests may be possible but are subject to availability and cannot be guaranteed.
If you want to step away from the experience and return to a quieter space, speak to any member of our team. They’ll help you find a calmer area inside the museum, and you can re-join when you’re ready. If you need to leave the building, a team member will call for a manager who will arrange your exit.
Yes. Guests are welcome to bring medication, medical equipment and mobility aids into Madame Tussauds London. Mobility scooters are also permitted, subject to a maximum lift weight capacity of 300kg. Speak to a member of the team on arrival if you have any questions.
Yes, the Jack the Ripper set in the Chamber of Horrors features intense strobing and is not suitable for guests with photosensitive epilepsy. Other areas with flashing lights include the Awards Party corridor, the Fashion zone, Impossible Festival and parts of the Spirit of London ride. Ear defenders are also available to hire from the Admissions team on the day.
Absolutely. Our accessibility guide and on-site support is available to any guest who needs it, including pregnant visitors, older guests, and anyone with a temporary condition or injury. Pregnant guests can access all floors of the attraction via the lifts. The Chamber of Horrors can be bypassed by anyone who feels it may be too much.
Yes, schools and groups with accessibility requirements are very welcome at Madame Tussauds London. We’d recommend getting in touch with our Guest Experience Team ahead of your visit so we can make sure everything is in place for your group.
